Skip to main content
TrustRadius
ManageEngine Endpoint Central

ManageEngine Endpoint Central
Formerly Desktop Central

Overview

What is ManageEngine Endpoint Central?

Desktop Central from ManageEngine is a client desktop management with patching, remote control, and configuration.

Read more
Recent Reviews

ManageEngine Endpoint Central

8 out of 10
March 05, 2024
We use this product to manage applications on our endpoints. 3rd party patch management is challenging but with this product we have an …
Continue reading

ManageEngine Endpoint Central Review

9 out of 10
February 08, 2024
We use EC for desktop, patch and mobile device management. The product helps us have a visual to easily pinpoint vulnerabilities that need …
Continue reading

Highly recommended

8 out of 10
February 08, 2024
This software stands out as the premier solution for patch management, software distribution, and management of external devices. Its …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons
Verified User
Contributor in Customer Service
Information Technology & Services Company, 1001-5000 employees
Verified User
Director in Information Technology
Hospitality Company, 501-1000 employees
Return to navigation

Pricing

View all pricing
ManageEngine Endpoint Central

ManageEngine Endpoint Central

N/A
Unavailable

What is ManageEngine Endpoint Central?

Desktop Central from ManageEngine is a client desktop management with patching, remote control, and configuration.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

23 people also want pricing

Alternatives Pricing

Microsoft Intune

Microsoft Intune

$5
per user/per month
What is Microsoft Intune?

Microsoft Intune (formerly Microsoft Endpoint Manager), combining the capabilities of the former Microsoft System Center Configuration Manager, SCCM or ConfigMgr, is presented as a unified endpoint management option. Microsoft Intune is an endpoint management solution for mobile devices, an MDM…

Return to navigation

Product Details

What is ManageEngine Endpoint Central?

Endpoint Central is a UEM solution that helps in managing servers, desktops, laptops, smartphones, tablets, and POS devices from a central location.It automates day-to-day endpoint management routines like installing patches, detecting vulnerabilities, deploying software, imaging and deploying OSs, managing mobile and BYOD devices, remote troubleshooting, and modern management with on-premises or cloud versions.

Endpoint Central also helps in managing mobile devices by deploying profiles and policies; configuring devices for Wi-Fi, VPN, and email accounts; applying restrictions on using certain features like the camera or browser; and securing devices by enabling passcodes, remote lock or wipe, and more.

The product supports Windows, Linux, macOS, iOS, Android, and Windows smartphones and tablets. It also has a mobile app that can be used to manage endpoints.

ManageEngine Endpoint Central Competitors

ManageEngine Endpoint Central Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Desktop Central from ManageEngine is a client desktop management with patching, remote control, and configuration.

BlackBerry UEM, Citrix Endpoint Management, and Hexnode UEM are common alternatives for ManageEngine Endpoint Central.

Reviewers rate Support Rating highest, with a score of 8.2.

The most common users of ManageEngine Endpoint Central are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(112)

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
January 04, 2024

ManageEngine Endpoint Central - Easy to use and great value for money

Verified User
Administrator in Information Technology
Automotive Company, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
ManageEngine Endpoint Central is used by us to centralise patch management and remote support for the organisation. It also helps us clarify asset management and gives us another place where we can cross check assets. We also use the software to push out applications to the endpoints so that the helpdesk can quickly remotely install an application from the server. ManageEngine Endpoint Central is on a locally hosted virtual machine and is protected by a DMZ secure server that handles all traffic to and from the on-premise machine. We aim to go into the cloud next year as this will simplify our approach.
Pros and Cons
  • Patch Management
  • Remote Support assistance
  • Application rollout
  • Reporting is not perfect but just adequate
  • Remote tools are OK but are overshadowed by Microsoft Powertoys
  • Little use of AI in the product which is disappointing in todays age
Likelihood to Recommend
ManageEngine Endpoint Central is fantastic for a set and forget patching tool. This is great for the Windows clients that we have and provides good reporting and ensures machines are kept up to date and gives us good reporting on which machines are vulnerable in our organisation. Linux machines are not as well handled due to the multiple flavours of Linux that are out there. ManageEngine Endpoint Central only manages specific versions of Mac and Linux so it is best to check compatability ahead of time.
Return on Investment
  • Our security posture is easy to see and act upon as you have a single place to look at all machines vulnerabilities. This helps us when it comes to security audits as we are able to demonstrate the value of the application.
  • Remote support is inbuilt and easy to use as you can just hop onto any agented machine and control it directly without asking for codes or getting people to visit a specific website.
  • We were able to mass install various applications to client machines over the years and the time and cost saved by not having to visit remote machines in different countries has proved invaluable.
Alternatives Considered
We chose ManageEngine Endpoint Central primarily on cost and usability. The support from the account managers at ManageEngine Endpoint Central has also been fantastic. NinjaOne came out a lot more expensive and in terms of usability was not as well received by our Agents when we tested it out with them. I am not sure about the level of support from NinjaOne as we did not test this out in the evaluation.
Other Software Used
Support Rating
8
The support is managed from India and the Agents handling the queries have been great for the most part. They have definitely had good product experience and can talk in depth about ManageEngine Endpoint Central.
Premium Support
We did not purchase premium support.
Bug Resolution
No
October 04, 2023

Best Budget MDM In the market

VS
Vikas Sankhyan
Sr Manager IT
Zopper (Information Technology & Services, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Patch Management as we do not have AD
Remote support as we do not have any licensed remote support
Integration with Service Desk Plus
Manageability of Mac and Windows Devices as we do not have AD
Pros and Cons
  • Remote Support
  • Threat and Patches
  • Device Control
  • Mobile Device Management
  • Inventory
  • Group Policy
Likelihood to Recommend
If you do not have AD then it is the best thing that you can use and it will fulfill most of your requirements of as it includes group policy, remote support, Patching of OS and third-party applications, Remote support with the user and integration with service desk plus and manageability of Android, IOS, Linux , MAC , windows and chrome devices
Most Important Features
  • Patch Management
  • Remote Support
  • Group Policies
  • management of MAC and windows Devices
Return on Investment
  • Data Protection as we can manage or systems
  • No additional software for remote support
  • No Additional tool like JAMF for MAC devices
Alternatives Considered
Service Desk plus which is and ITSM tool which we are integarating with it
Other Software Used
Users and Roles
3
IT
Support Headcount Required
3
IT Managers and Executive
Business Processes Supported
  • Patch Management
  • Remote support
  • Corporate WIpe
  • Mobile Device Management
Likelihood to Renew
10
Products Replaced
No
Key Differentiators
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Phases
No
Change Management Lessons
Change management was a minor issue with the implementation
Implementation Rating
10
Support Rating
10
Best Support within time
Bug Resolution
No
Exceptional Examples of ManageEngine Endpoint Central Support
yes with Mac systems when my antivirus was not visible
Usability
10
Easy Tasks
  • Patching
  • Remote Support
  • Group Policy
Mobile Interface Availability and Impressions
Yes
Very well
August 24, 2022

Managing 2000 users effectively and securely, this is cost-effective and very effective product to seriously consider.

RL
Ruan Lombard
CIO (Chief Information Officer)
PnS Group (Retail, 5001-10,000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We utilise ManageEngine Endpoint Central to manage and secure approx. 2000 devices ranging from laptops, servers as well as more than 1000 mobile devices with the MDM add-on. Our people are spread all over the country, hence a tool that can manage (and secure) all of these devices in much detail was needed and this product has helped us significantly in achieving this.
Pros and Cons
  • Securing mobile devices
  • Monitoring and securing our various servers
  • Managing people using these devices
  • Protecting our network, company and client data
  • More granular access level controls for technicians (restrictions for juniors) on the Mobile Device Management add-on
  • Monitoring mobile data usage on mobile devices, this has been in the product pipeline for 5 years, but not yet implemented
  • Ability to remotely support company-owned mobile devices with no end-user permission. End-user needs to allow the remote session, when sometimes that's what we don't want since we're doing an investigation.
Likelihood to Recommend
Years ago I investigated several similar systems, initially I did not consider ManageEngine since the pricing was too cheap to be a good product, until we did a trial. Wow, we were surprised. The functionality exceeded other paid-for applications, especially on the mobile side where most of our users are. It's worth noting we bought the on-prem version, but have never regretted it from a per user per month cost of almost all the other products available since we've grown from 300 users to close to 2000 now. If you want to properly manage your endpoints, albeit servers, PCs or mobile devices, all the functionality is there and when support was needed, the guys from India have always been very quick to respond and solve the issue. Even customizations we required were done at zero cost just to accommodate us.
Most Important Features
  • Patch management
  • Automated configuration of settings (thousands of templates built into the system)
  • MDM: Complete control over all our company owned devices. Note, we don't allow BYOD, but the system caters for it as well
  • Integration into all the other ManageEngine products we've bought since Endpoint Central
Return on Investment
  • We bought the on-prem version and the ROI cals we did, paid off in less than 2 years.
  • Our clients love that we are able to completely control our mobile devices. In South Africa, there's a lot of crime and we replace approx. 50+ mobile devices a month. We're able to completely wipe all data, block the device and should it somehow go online, it's next to impossible to remove the "This device has been stolen" message when you start up the device! Love it!
  • The complete automation with proper testing before deploying saves a lot of admin and time for the IT team. Our workstations stay secure. Although it's automated, it still goes through an automated test phase and you can decide if you want to include the approval stage or not. We still approve it, but have never had any issues at all.
Other Software Used
Support Rating
9
The local distributor of the product is always available, however most support is received within an hour from India. We've had complex requirements and the support team went so far as to customize their mobile application to suit our unique needs. We honestly can't complain about any support we've received and it's always been very quick.
Premium Support
There's just one support option which is paid annually. No additional costs for "premium" support. The annual fee we pay for support covers all our requirements and all our support needs are attended to, regardless of which ManageEngine product we require support on. The online training library has also tremendously helped in up-skilling my IT staff and many issues are resolved internally through that.
Bug Resolution
Yes
We had some bugs in the past, but unique to very old versions of Android products which have long since been discontinued in other countries. The support team went so far as to create a custom APK file for these devices at zero cost to us, just to ensure we're able to still utilise the product fully.
Exceptional Examples of ManageEngine Endpoint Central Support
I described it in the previous question.
Return to navigation