Great software for support personnel
June 23, 2025
Great software for support personnel

Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ManageEngine Endpoint Central
The scope of use is support to end users within organization, monitoring, patch management, and configuration push. Two of the most valuable modules of endpoint central that we found are : Self service portal and remote control of the lap top. Beside that we are heavily using pushing of the config which help us to keep an eye on the changes for mission critical users and remote users. In general issues that we encounter were only in the beginning of deployment but after that it was as smooth as possible. Be prepared to explore documentation but even the support is super helpful in process. Once everything is configured we started playing with auto enrollment to SoM and integration with service desk plus which was a breeze.
Pros
- Patch management
- Config push
- Remote control
- Self service portal
- Automatation
- Integration
Cons
- Deployment
- ease of update
- frequency of updates
- Optimizing gui
- Optimizing software deployment to SSP
- Less workload
- centralized monitoring of inventory
- Bit expensive if you want full suite
- well worth it
It is overall better, locally deployed accessed via agent
Do you think ManageEngine Endpoint Central delivers good value for the price?
Yes
Are you happy with ManageEngine Endpoint Central's feature set?
Yes
Did ManageEngine Endpoint Central live up to sales and marketing promises?
Yes
Did implementation of ManageEngine Endpoint Central go as expected?
Yes
Would you buy ManageEngine Endpoint Central again?
Yes

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