Great software for support personnel
June 23, 2025

Great software for support personnel

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ManageEngine Endpoint Central

The scope of use is support to end users within organization, monitoring, patch management, and configuration push. Two of the most valuable modules of endpoint central that we found are : Self service portal and remote control of the lap top. Beside that we are heavily using pushing of the config which help us to keep an eye on the changes for mission critical users and remote users. In general issues that we encounter were only in the beginning of deployment but after that it was as smooth as possible. Be prepared to explore documentation but even the support is super helpful in process. Once everything is configured we started playing with auto enrollment to SoM and integration with service desk plus which was a breeze.

Pros

  • Patch management
  • Config push
  • Remote control
  • Self service portal
  • Automatation
  • Integration

Cons

  • Deployment
  • ease of update
  • frequency of updates
  • Optimizing gui
  • Optimizing software deployment to SSP
  • Less workload
  • centralized monitoring of inventory
  • Bit expensive if you want full suite
  • well worth it
Very usable program, well crafted for support personal but that robustness is it's greatest weakness sometimes it can be a nightmare to find an option especially if it's something well hidden
It is overall better, locally deployed accessed via agent

Do you think ManageEngine Endpoint Central delivers good value for the price?

Yes

Are you happy with ManageEngine Endpoint Central's feature set?

Yes

Did ManageEngine Endpoint Central live up to sales and marketing promises?

Yes

Did implementation of ManageEngine Endpoint Central go as expected?

Yes

Would you buy ManageEngine Endpoint Central again?

Yes

If you need to reach any user of your organization for any sort of config or change attended or unattended you can do it easily. However for VPN users you need to do some configs. As by default networks are not presented to the ManageEngine Endpoint Central ( it is not too much of a hustle to present it but it would be nice that is automated somehow).

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