Item: ManageEngine Endpoint Central
Rating: 1
Author: Verified User

Overall Satisfaction with ManageEngine Endpoint Central

Use Cases and Deployment Scope

We use ManageEngine for device management and reporting on our macOS, Windows, and Windows server devices. We look to it force encryption, and secure our environment.

Pros and Cons

Pros

Supports a wide range of devices.
Has lots of services
Provides quick chat support.

Cons

Okta User Driven Enrollment
Streamline groups/offices and targets in MDM
More training and better chat support.

Return on Investment

I get what I pay for I guess.
The UI and settings are a hot mess from my experience and take me time to remember where things are each time, wasting my time.

Usability

It is not intuitive, and not interconnective between products.

Alternatives Considered

Omnissa Workspace ONE UEM, Omnissa Intelligence, Microsoft Intune and Jamf Pro

I came into the company while the already had ManageEngine Endpoint Central. Frankly, I have attempted to switch our company to a different platform due to its confusing interface, lack of quality support when I have connected support, and lack of features then I have used in other platforms. However on the plus side, this product is cheaper. I guess I would rather my company pay me more to figure out how to get the most out of this platform then spend more money on a more polished tool in my opinion.

Key Insights

Do you think ManageEngine Endpoint Central delivers good value for the price?

Not sure

Are you happy with ManageEngine Endpoint Central's feature set?

Did ManageEngine Endpoint Central live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ManageEngine Endpoint Central go as expected?

I wasn't involved with the implementation phase

Would you buy ManageEngine Endpoint Central again?

Other Software Used

Okta, Microsoft Intune, Omnissa Workspace ONE UEM

Likelihood to Recommend

I feel Endpoint Central is clunky and hard to Navigate. I have to build a script in one area. Then in a completely different area I have to create a group. Then from a different area I have to create a configuration for that group. But then If I have a mdm profile to match with that group, I have to create a different group in a different location of the platform. Then I have to create the profile, but I dont assign the profile to the group. I assign the group to the profile, the different group then the configuration is assigned to, even though those two elements are going to the same set of endpoints. Then when I get confused on where to go, or what is where, the chat support doesnt seem to understand what I am asking either.

Comments

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Desktop Central you get what you pay for.