Here's a DAM survey submission
Updated March 25, 2022

Here's a DAM survey submission

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with MediaValet

For my organization, MediaValet is used as a content hub for managing and sharing digital assets across a variety of stakeholders/users. Some primary needs are managing asset terms of use and expirations, asset management integrations, managing the user access/groups, and content audits and usage reporting (for strategical or tactical purposes).

Pros

  • Categories
  • Metadata
  • Upload process

Cons

  • Asset Expiration Management Options — email notifications have limited information or collaboration options and the Drupal integration is missing critical metadata
  • Download options (via full-screen vs. basic-information vs. categories views) are not clearly visible as options to end-users
  • Self-service reporting options (too limited and oddly displayed results before export)
  • Managing Terms of Use
  • Tracking usage
  • Categorization
  • Consistent adoption by superusers
  • Inconsistent usage or lack of adoption with existing/changing, technology-diverse teams (internal and external)
  • Management and tracking of detailed information (Categories, Status, Required Attributes, File Information, Keywords, History)
Apples and oranges

Do you think MediaValet delivers good value for the price?

Not sure

Are you happy with MediaValet's feature set?

No

Did MediaValet live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of MediaValet go as expected?

I wasn't involved with the implementation phase

Would you buy MediaValet again?

No

Adobe Acrobat Reader DC, Adobe PhotoShop, Microsoft 365 (formerly Office 365), Zoom, Microsoft Teams, Final Cut Pro X, Salesforce Lightning Platform (formerly Salesforce App Cloud), Drupal
Depending on the use cases, some features are well designed for non-technical users and some features are not compatible with diverse (tech-savvy to non-technical) team collaborations. This is a good system for graduating from file share to Digital Asset Management but not a good tool for archival and preservation standards and related user management requirements.

MediaValet Support

The team is very responsive to requests and makes a point to provide feedback or status updates before confirming solutions.
ProsCons
Quick Resolution
Good followup
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
Need to explain problems multiple times
I don't believe so. Implementation occurred before my time with this organization.
I can't remember a specific time, but I have a very positive association with seeing Mariam Khan, Technical Support Specialist, respond to our support requests.

Comments

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