TrustRadius
ShoreTelSky: It Just Makes Sense.
https://www.trustradius.com/voipMiCloud Connect (formerly ShoreTel)Unspecified7.9104101
Whitney White profile photo
September 07, 2013

ShoreTelSky: It Just Makes Sense.

Score 8 out of 101
Vetted Review
Verified User
Review Source

Software Version

Sky: Call Conductor

Overall Satisfaction

  • The call quality is excellent.
  • Setting it up was inexpensive and straightforward.
  • I can make most changes to the setup myself using their web portals; for changes I can't make (or just don't feel like making), their telephone support is excellent.
  • Their billing system is ABSOLUTELY TERRIBLE. But since the service is excellent, I can live with it.
  • Much lower TCO, much lower install cost. Zero hardware maintenance cost. Just. Plain. Easy.
The system does everything I need it to do. Users like it and administrators like it. And the price is reasonable.

Product Usage

  • Umm, it's a phone system.

Evaluation and Selection

No - n/a - this is a phone system.
Aptela. I chose M5 (ShoreTelSky) because their platform puts call quality first. Their system also uses Cisco endpoints, which are very compatible with the rest of my Cisco network. I also liked the fact that ShoreTelSky uses the internet only as a backup for transport; I use MPLS as my primary connectivity.

Implementation

Just make sure you understand that porting your numbers is not an overnight process and is not exactly in ShoreTel's control.
  • Vendor implemented
  • Implemented in-house

Training

  • Online training
  • In-person training
  • Self-taught
It was easier to learn if you read their training materials. Many of the advanced features are not exactly intuitive - but many of these features are REALLY desirable. So it's worth flipping through the manual.

Support

Their live phone support is very knowledgeable and reliable.