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MiCloud Connect has proven to be a versatile tool for various organizations, addressing a range of communication challenges. Users have …
Starting at $20.99 per user/per month
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What is MiCloud Connect?
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
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Popular Features
- Answering rules (24)9.090%
- Call park (26)8.686%
- Call recording (23)8.383%
- Directory of employee names (27)8.383%
Pricing
Essentials
$20.99
On Premise
per user/per month
Premier
$26.59
On Premise
per user/per month
Elite
$38.49
On Premise
per user/per month
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- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
MiCloud Connect - Client Demo
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MiCloud Connect Client Demo
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MiCloud Connect Client Demo
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MiCloud Connect Demo
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MiCloud Connect Demo
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Mitel MiCloud Connect Business SMS
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What is MiCloud Connect?
MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.
ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.
ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.
MiCloud Connect Screenshots
MiCloud Connect Video
MiCloud Connect Client Demo
MiCloud Connect Competitors
MiCloud Connect Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
MiCloud Connect Downloadables
Frequently Asked Questions
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
Reviewers rate Answering rules and Audio conferencing highest, with a score of 9.
The most common users of MiCloud Connect are from Mid-sized Companies (51-1,000 employees).
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(115)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
MiCloud Connect has proven to be a versatile tool for various organizations, addressing a range of communication challenges. Users have leveraged the software's feature set and add-ons to effectively manage call logs and activity, streamlining telephony functions and enabling users to become more independent of IT support. The intuitive GUI-based setup offers multiple options for call routing, forwarding, automatic transfer, and voicemail management. The ease and intuitiveness of transferring calls and taking messages with MiCloud Connect have saved users valuable time.
Furthermore, MiCloud Connect's one-click dialing of colleagues promotes efficient communication within organizations. The software enables true four-digit dialing across WAN, resulting in significant cost reduction for medium-sized offices. In addition to voice calls, MiCloud Connect also offers conferencing, fax to email capabilities, and chat messaging for quick responses within the organization, enhancing collaboration and productivity. The centralized platform enables seamless work in and out of the office, making it easy to manage multiple office locations with one interface. With its user-friendly features and ability to integrate multiple systems, MiCloud Connect proves to be a valuable solution for organizations looking for cost-effective voice communications and unified collaboration tools.
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Reviews
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June 23, 2022
MiCloud Connect Review
Used it in our PoC/Dev environment for analysis to tackle a business requirement to take our call-center phone systems to the cloud for cost-effectiveness.
- Contact center capabilities.
- IP PBX phone services.
- Softphone.
- Microsoft Teams integrations.
- Jira Integrations.
- Salesforce integrations.
- Unified communications.
- Presence.
- Collaboration.
- Integrations.
70%
7.0
70%
7.0
67.5%
6.8
80%
8.0
- Setting up MiCloud Connect will bring a better user call-center experience.
- Better call log recording and accountability for legal purposes.
- Better soft phone features to provide greater call quality on VoIP.
Avaya OneCloud CCaaS is also a powerful call-center cloud system (IP PBX) solution and is similar to MiCloud Connect. However, MiCloud Connect is easier to integrate with our infrastructure based on a test in Dev environment.
June 20, 2022
Mitel - I tell you it's worth it!
Our institution uses Mitel to manage VoIP calls, handle advanced call routing, streamline common telephony functions, and enable users to become more independent of IT support. Users have many options for call routing, forwarding, automatic transfer, and management of voicemail within the Mitel shell that works in a familiar GUI-based setup. This has been a real boon in managing remote and back workflows.
- Automatically route calls according to user specifications
- Log and route voicemail
- Integrate with Office calendars and scheduled events
- Maintain contact lists
- Some of the voicemail tracking features are dependent on user actions elsewhere, so deleting a voicemail from email or phone will remove the voicemail from Mitel.
- Password saving and autologin are not consistent. Changing a password stored in Mitel to facilitate auto login can be labor intensive and frustrating.
- Mitel doesn't do a good job of stacking auto startuo functions. So if using a VPN to access a network, Mitle will force itself to the front of the line before the remote VPN login. This creates error messages which can be confusing to newer users.
- Call routing
- Voicemail management
- Greeting management
- Outlook integration
70%
7.0
94%
9.4
35%
3.5
5%
0.5
- Mitel has reduced IT telephony support costs by empowering users
- Mitel's abilities with VoIP have reduced traditional phone costs
- Because IT staff are freed up from dealing with routine telephony support, staff are able to focus on other priorities.
Costs are lower with Mitel's offering than was the case with SureTel's offering. Switching from SureTel to MiTel was simple and painless. A software update was pushed by IT, and users migrated with relative ease. The vast majority of users did not need any involvement from IT during and after the switch over.
June 19, 2022
An essential tool for business communication.
Transferring calls and taking messages is a breeze. Simply making a few calls was all it took for me to develop a feel for the system, and switching between calls is really simple. As a matter of fact, I can't think of anything that I dislike about ShoreTel. It's a huge time-saver, especially during the busy days of the week. It's also convenient to be able to dial a coworker with a single click.
- The administration interface makes it simple to control access and manage people.
- The cloud-based service is simple to roll out to remote workers and brand-new workplaces.
- The product has a simple and straightforward user interface.
- There are persistent problems with the app's functionality on mobile devices.
- At times, the web conferencing service may have delays. It appears to be less stable than competing approaches.
- Using a headset instead of the microphone and speakers integrated into a desktop computer slows down the softphone's performance.
- To add new users is a simple process.
- Easy process to transfer and answer calls.
- Integration of new users.
90%
9.0
94%
9.4
90%
9.0
80%
8.0
- To put it another way, it helps me control the flow of my job (in this case, phone calls) so that I can keep up with them at a speed I'm comfortable with. That constant ringing on the phone has been eliminated. If I need a break, or if I just want to focus on anything else, I can put myself on release and do so.
- Extension numbers were not something I had to devote a lot of effort to understanding. Using the directory, I can quickly find anyone in the workplace and either calls them or leave a voicemail for them.
- It has an effortless capacity to link up with other workers in the office.
Superior telephone service is available from Mitel. The phone service and administration site have an intuitive user interface. Finally, it was argued that a unified communication plan's conferencing options were superior to what really exists. Mitel's advanced features and polished UI set it apart from competing for phone systems. Nonetheless, Mitel lags far behind competitors in the realm of conferencing solutions.