A Key Users take of Microsoft 365.
Updated April 07, 2025

A Key Users take of Microsoft 365.

Tracy Novack | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Microsoft Office (Installed)

Overall Satisfaction with Microsoft 365

We use 365 primarily for Outlook—we don't use the Exchange server, but we do use IMAP, so this serves our purpose perfectly. We also use Word for some minor invoicing and Excel for our pricelists. Sometimes, we will use Publisher, so we are glad we still have the option to use it.

Pros

  • It allows us to keep our email organized. I like the fact that I can create folders in Outlook, and they replicate on my mail server.
  • Excellent for drafting and saving those documents as PDFs without needing PDF editing software.
  • Spreadsheets - what more is there to say?

Cons

  • Fix Outlook. It crashes constantly, uses way too many resources, and freezes to the point that I need to shut it down in the Task Manager.
  • Excel could use an easier numbering function. I used to drag down, and it would number the cells ascending. Somewhere, it lost this function and just copied the same number down the column, which is kind of useless.
  • Someone needs to create (and include) a quick and easy cheat sheet for commonly used formulas. It would be nice if a drop-down would let you choose a formula (without all the prior programming).
  • We have a lot of nonprofit users, so they have a good ROI.
  • I like the constant updates without having to purchase the software repeatedly.
  • I used to purchase each Office (insert year here) often, so the software was up to date and had the newest options and connectors. I think my return on investment would have been much better if Microsoft had updated those versions to keep them current; after all, we did pay for them.
  • Microsoft 365's offering a monthly fee or a discount for a year helps, and you can look at it as a free backup if you have everything set to back up to One Drive. (Cloud-based document filing you can access anywhere ( with an internet connection)—you Can't beat that!)
Too many disruptive, time-consuming, and productivity-lowering glitches with Outlook keep me from giving it a 10. I never had a problem like this with Outlook until I switched to 365 ( and I've been at it since the dark ages). Fix the glitches, and I will happily give it a 10!

Do you think Microsoft 365 delivers good value for the price?

Yes

Are you happy with Microsoft 365's feature set?

Yes

Did Microsoft 365 live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Microsoft 365 go as expected?

No

Would you buy Microsoft 365 again?

Yes

I usually recommend Microsoft 365 to my clients to keep them away from the Exchange server (sorry!) Our business has a lot of issues with exchange email functions and copy machines. I always recommend they download the desktop version and use the online version as needed. You never know when you will be without an internet connection, but you can usually trust your laptop will have a decent charge, and you can still be productive! Let it sync when the powers are back on - or your connection is alive.

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