Item: Microsoft 365
Rating: 5
Author: Verified User

Overall Satisfaction with Microsoft 365

Use Cases and Deployment Scope

This is our main business software for documents and emails. We also use sharepoint and onedrive for collaboration. I'm not sure that Office 365 actually solves any business "problems". We use it simply because we have been a Windows shop for a couple of decades, and this is the office suite that is made by the same company, so compatibility is good. We have about 100 users worldwide, in-office and remote, and we no longer allow users to save docs on their local systems, so one drive is handy for that.

Pros and Cons

Pros

Adding users in the admin portal
Email works most of the time
Spreadsheets

Cons

Uptime during business hours
Teams messages sometimes don't always arrive
Stop taking all the options away from the (Teams/Outlook/whatever) UI and calling it "a new look!" That is stupid, and your "improvements" just make my job harder.

Return on Investment

Negative - when your systems are flapping and losing data, I have to field a hundred calls about it, and the only answer I can give is "Microsoft outage". Time is money, so every minute I have to spend covering for you is a minute of my life I will never get back.
I guess online Exchange is easier to deal with than on-prem running on a physical server
ROI is above my pay grade

Usability

It works mostly, but sometimes it doesn't. And, as previously stated, when you have outages I have to scramble and let people know that your systems are down, and take calls from C-levels asking "well why is Microsoft having an outage??????" That is undue stress on me, but since I don't decide these things, I just have to roll over and spread 'em.

Key Insights

Do you think Microsoft 365 delivers good value for the price?

Are you happy with Microsoft 365's feature set?

Yes

Did Microsoft 365 live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Microsoft 365 go as expected?

Yes

Would you buy Microsoft 365 again?

Other Software Used

ArcGIS, Microsoft SQL Server, Microsoft Visual Studio Code

Likelihood to Recommend

Works fine in a windows environment, but there are lots of better options out there. And most of those cost a tiny fraction of what O365 does. In any other type of mixed environment (or Linux shops), it would be a ridiculous choice. I think most managers buy O365 because of sunk cost fallacy - they already paid out the nose for windows OS licensing, so they might as well stay in the MS world.

Comments

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Office 365 for Windows

Software Version