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Long-term Microsoft user- both small biz and corporate
April 14, 2021

Long-term Microsoft user- both small biz and corporate

Mark Goodman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Microsoft Office 365 (Cloud)

Overall Satisfaction with Microsoft 365 (formerly Office 365)

We use Microsoft 365 across the entire organization. We have been a long term user of Microsoft products. In the past, we have purchased the CD version when a new computer was acquired. A few years ago, when we were transitioning equipment, we chose to use the cloud version. We felt that the cloud version was a good choice because we were continually updated with the most current version of the different software applications. We did not have to worry about our software be coming out of date. Also, we appreciated that Microsoft was adding new capabilities to help with teaming and collaboration.
  • Exchange email service works well.
  • Good to have access to traditional office applications.
  • Back up in the cloud.
  • Teaming applications are available, but not to sure how to use.
  • Not sure when an application like LinkedIn is a personal, team or company solution.
  • Sometimes defaults to cloud, when you would prefer to stay on your device.
  • Email server Exchange.
  • Traditional office apps- Word, Excel, PowerPoint.
  • URL management.
  • Makes using email easy.
  • Can access traditional documents from other Microsoft users.
  • Sometimes have issues exchanging documents with Apple users causing repeated emails. Recipients note "I can't open this".
Thought about using Teams in certain situations, but have been concerned about universal access to content. Often feel that third party applications that are not aligned to a specific format are better. Users are not favored if [there] are Google or Microsoft or Apple people.

Also, I have looked at Microsoft rewards. Not sure how it works, so basically ignore it.

Do you think Microsoft 365 delivers good value for the price?

Yes

Are you happy with Microsoft 365's feature set?

Yes

Did Microsoft 365 live up to sales and marketing promises?

Yes

Did implementation of Microsoft 365 go as expected?

Yes

Would you buy Microsoft 365 again?

Yes

For people who are traditional Microsoft users, Microsoft 365 allows you to maintain access to the applications that you have always used in an format where they are kept up to date. One of the risks of purchasing the package as a one time item is that it goes out of date. With Microsoft 365 you no longer have to worry about your applications going out to date.

New applications are rolled out sometimes with clear guidance as to how to use them. While the newer applications or enhancement to solutions like SKYPE or Teams are available, you are never quite sure how much access users outside of your well defined group will have. So, it's sometimes a default to use a third party solution like Zoom, even though you may have concerns.