A new and promising future with Microsoft 365!
January 24, 2022

A new and promising future with Microsoft 365!

Andres Romeu Hernández | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Microsoft Office 365 (Cloud)

Overall Satisfaction with Microsoft 365 (formerly Office 365)

Previously in our company we used a POP3 mail service based on Web Hosting, due to the growth of our company and the need to centralize services and facilitate communication between our workers, we decided to migrate our email to Microsoft 365. This has been the first step of many, since our medium-term goal is to migrate our infrastructure to the cloud and thus use more and more services such as OneDrive and SharePoint as well as their different Apps to manage our business. One of them, which has made communication much easier for us and has completely changed us, has been Microsoft Teams.
  • Email Managment with Exchange technology
  • Centralize very useful business apps
  • Microsoft Teams
  • OneDrive share technology
  • Too many management consoles (old, news..)
  • Too many ways for manage resources (messy)
  • Microsoft Teams behavior (Temporaly files managment)
  • Microsoft Teams performance software
  • Email with Outlook
  • Microsoft Teams
  • Microsoft One Drive
  • In a near future: Sharepoint in replacement of our File Server
  • better comunication between departments and users
  • better email tracking and managment
  • greater transparency of costs
  • cost management easier to manage

Do you think Microsoft 365 delivers good value for the price?


Are you happy with Microsoft 365's feature set?


Did Microsoft 365 live up to sales and marketing promises?


Did implementation of Microsoft 365 go as expected?


Would you buy Microsoft 365 again?


I think that most of the scenarios are recommended for the use of Microsoft 365 as long as the company that wants to incorporate it is not a very small company, I think that from 50 workers it can already be interesting for management, organization and development. of the company's activities. However, if a company has less than 50 workers, the cost, development and implementation of Microsoft 365 may not be as interesting or at least not take advantage of all its features.

Using Microsoft 365 (formerly Office 365)

200 - They are commonly used by all departments.
2 - Windows system administrator with knowledge of Microsoft 365
  • Communication
  • Files Sharing and Managment
  • improve the communication of all teams
  • as a file manager replacing our File Server
we are very happy with Microsoft 365 and will be using it for years to come

Evaluating Microsoft 365 (formerly Office 365) and Competitors

Yes - POP3 Email Manager in a Web Hosting page. (Nominalia.com)
  • Product Features
  • Product Usability
  • Product Reputation
I wouldn't change it, I think we made the right decision

Microsoft 365 (formerly Office 365) Implementation

  • Implemented in-house
  • Third-party professional services
Altair Networks and later Softeng
Change management was a big part of the implementation and was well-handled
  • Since we were in an email with pop3, the main problem was migrating all the accounts and emails from that technology to Microsoft 365 technology

Microsoft 365 (formerly Office 365) Support

In the past, at the beginning, we had some incidents/doubts that were resolved very quickly and efficiently
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support cares about my success
Difficult to get immediate help
We do not buy it because we have a provider that gives us incidents and offers us premium support included in the purchase of licenses (Softeng)
We have never needed direct support from Microsoft as we have requested it from our licensing provider.

Using Microsoft 365 (formerly Office 365)

I think it is a tool that with some training the user can handle without any problem.
Like to use
Well integrated
Quick to learn
Feel confident using
Unnecessarily complex
  • Outlook email managment
  • Microsoft Teams communication
  • Microsoft Teams (Teams Managment)
  • Microsoft One Drive (Correct Share Permissions)
Yes - We only use Microsoft Teams, One Drive and Outlook apps and we are very happy with their functionality.