Office 365 is working well for us.
September 19, 2019

Office 365 is working well for us.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Microsoft Office 365 (Cloud)

Overall Satisfaction with Microsoft Office 365

We are currently evaluating Microsoft Office 365 Pro Plus to deploy across our entire organization. We are currently on the boxed product of Microsoft Office 2010 and are ready to move to a newer version. We are going to move to Office 365 Pro Plus so that our users are always up top date and we don't have to go through hoops to check compatibility before we update every few years.
  • MS Office is the de facto standard across almost any industry. Keeping up to date will allow us to share files more easily with business partners.
  • Microsoft continues to improve Outlook for ease of use and new features. That is one application that is used across our organization and all users depend on.
  • The updates that we've received so far during testing have installed smoothly and without incident.
  • Office 365 is still bloated with features that may not be used by everyone.
  • I'd love to see them add back the ability to send to OneNote from Outlook without doing a fake print job. I relied on this feature extensively.
  • The installation process is a bit more convoluted for the new version as compared to the MSI file with a transform file method of previous versions. Though once you figure it out, it is a bit easier.
  • It allows us to break our spend up into expected annual payments. No surprises.
There really aren't a lot of other options out there for a business. You can get away with products like OpenOffice or the Apple iWork suite for home use, but for businesses sharing files with other businesses, you're kind of forced to use Microsoft Office of some form or flavor. It is a good product overall, so this isn't necessarily a bad thing.
We get most of our support through the web as it isn't based on administration or the web site used to manage Office 365. I've had to reach out for a few issues with the management site and their team was prompt and helpful to resolve our issues. Overall, though, we don't use Microsoft much for the support.

Do you think Microsoft 365 (formerly Office 365) delivers good value for the price?

Yes

Are you happy with Microsoft 365 (formerly Office 365)'s feature set?

Yes

Did Microsoft 365 (formerly Office 365) live up to sales and marketing promises?

Yes

Did implementation of Microsoft 365 (formerly Office 365) go as expected?

Yes

Would you buy Microsoft 365 (formerly Office 365) again?

Yes

Office 365 is a no brainer if you want to keep your organization up to date with Office. It allows you to break your investment into yearly costs, provides incremental updates instead of big jumps and is the industry standard. The only way it doesn't make sense is if your company wants to buy a copy of office for each employee and keep it until it is no longer supported and then jump to the new version.