Item: Microsoft Teams
Rating: 9
Author: David Castro

Use Cases and Deployment Scope

Microsoft Teams is a nice collaboration tool, we use in our organization as the main collaboration tool, we use it for chatting, meetings, inbound and outbound calls. The tool helped us move away from using soft phones that constantly cause issues with phone calls and now we have integrated our own phone number and we can receive and do calls. This enabled us to low cost by removing the need of 2 different software and cost of license per agent/user.

Pros and Cons

Setting up meetings and record them
Integrates natively with Outlook and one drive/Sharepoint
Create teams channels for specific tasks/projects and the conversation will be backed up along with files.

When you download files, the application can lag and even crash, this portion needs to be improved.
One to one calls cant be recorder unless you set up a meeting.
slowness when opening a file in the app, like a excell sheet.
Add meeting reminders when the meeting is about to start similar to Outlook.

Return on Investment

It allowed us to move away from soft phone and physical ip phones, this lower costs of operations and licensing.
Microsoft Teams integrate to multiple apps and modules of Microsoft such as SharePoint, Outlook and O365 apps, this allowed multiple teams to collect and store data easily, this translates to lower cost and efficiency of the different teams, when it comes to documentation.
Since Microsoft Teams allowed us to set up meetings and record them, we dont have the need to get any additional tool and this lower cost of operations as well, since it is a centralized app.

Alternatives Considered

Cisco Secure Firewall

Microsoft Teams is a centralized application and integrates to all O365 application suite, this allows any company to have everything at reach, applications, data stored, sharepoint and so on. You can set up meetings and record them which is an advantage because you dont need to invest in additional meeting tools. You can set your Microsoft Teams with a phone number this way you can do inbound/outbound calls and this allows the company to move away from additional harware or software.

Key Insights

Do you think Microsoft Teams delivers good value for the price?

Yes

Are you happy with Microsoft Teams's feature set?

Yes

Did Microsoft Teams live up to sales and marketing promises?

Yes

Did implementation of Microsoft Teams go as expected?

Yes

Would you buy Microsoft Teams again?

Yes

Other Software Used

Slack, Webex App, Cisco AnyConnect, Microsoft Visio, draw.io, Scoro, OneNote, OneDrive, Cisco Application Centric Infrastructure (Cisco ACI), Cisco SD-WAN, Cisco Firepower 4100 Series, Cisco 4000 Series Integrated Services Routers (ISR 4000), Cisco 1000 Series Aggregation Services Routers (ASR 1000), VMware ESXi, VMware vCenter Server, Cisco UCS Manager, Cisco UCS Series, Cisco Umbrella, Netskope CASB, Netskope Cloud Firewall, Netskope Data Loss Prevention, Netskope NextGen SWG, Netskope Digital Experience Management, Zscaler Private Access, Ubuntu Linux, Equinix

Likelihood to Recommend

Microsoft teams is well suited for enterprise chatting/collaboration tool, it goes very well for almost any company, for Tech companies it definitely fill the bill, it integrates to sharepoint/Outlook and this integration provides a very efficient environment. You can be on a MicrosoftTeams channel related to a project that at the same time is integrated to Sharepoint instance and we can access live the files we require and modify them if needed. It's perfect for call and video recording, you can set up a meeting in a matter of seconds because it helps us to add the invitee into the meeting.

Microsoft Teams a centralized application

Overall Satisfaction with Microsoft Teams