Item: Miro
Rating: 10
Author: Verified User

Overall Satisfaction with Miro

Use Cases and Deployment Scope

As a UX designer, I use Miro as a collaborative tool with fellow designers, product managers, and stakeholders. I facilitate workshops such as product roadmaps, assumption mapping, user journeys, service blueprints, etc. Miro is great because it engages my team more than a general discussion would, and allows everyone to contribute their ideas. I also use it on my own when I'm mapping out projects early on. I've used Mural and FigJam as well, but Miro has the most power in terms of what you can draw and keeping things organized. As a user experience designer, I probably use this more than any wireframing software since it allows me to run workshops with the team.

Pros and Cons

Pros

Flow Diagrams.
Collaboration.
Workshops.

Cons

Permissions - I wish a board could be private (no access) but visible by link only. Sometimes I want the board hidden from the entire team (because our teams get really large) and I can't do that.
Permissions - I don't always want to add someone to the team so they can comment on one project. It was a nightmare when I ran a workshop and had to add 10 people to the team just so they could edit the board.
Permissions - Ability to add people to the board (who can edit) without having to add them to the team. I have several people who are on a 'per-project basis and don't need access to my other boards. Mural did better permissions when we used that.

Return on Investment

Increased collaboration.
Better discussions.
More team engagement.

Implementation Rating

I think when I first joined the team thing really confused me. I couldn't make a new team (had to be an admin) and that was a pain because otherwise, my boards were visible to 100+ people in the design team room. I'm sure making the account was easy, I just think the teams/permissions could use some work.

Ease of Integration

I don't use any integration so I'm not really sure what this is asking for.

Collaboration

I would use Miro regardless of being remote or not since everyone can add ideas easily, but I do work 100% remotely and love it. It's the only real way to run a workshop with everyone being in different locations. People are so much more engaged when they can see things on the board and add to them. Even post-pandemic, we have several offices, so this is a must-have.

Key Insights

Do you think Miro delivers good value for the price?

Not sure

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

Alternatives Considered

MURAL (formerly Mural.ly)

It's been a while now, but I think Miro has a better interface, but Mural had way better teams and permissions. I think they might have given permissions per project rather than having to add people to your team just to view one project.

Other Software Used

Axure RP

Likelihood to Recommend

The good - Flow diagrams and workshops are amazing in Miro. Collaboration is easy. I also like the models that pop up asking for feedback on new features so I can share my thoughts. The bad - Miro is not well suited for permissions for larger companies. Our team sizes get very large, and I don't want to make boards visible to the entire team but have to if I even want 1 other user to be able to edit my board. I also want users to be able to edit without having to add them to the team (I'd prefer it be tied to the board as several stakeholders are involved on a per-project basis, rather than being on my scrum team). It would also be nice if you could set which users in the team can edit the board.

Comments

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Miro is the best collaboration tool of its type! Great for collaborative workshops in or out of the office