The Miroverse: To infinity and beyond for UX teams!
May 04, 2023

The Miroverse: To infinity and beyond for UX teams!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

We use Miro for a huge variety of projects and work tasks. Our team work on the user experience of accounting software products. Miro is used by our designers for creating wireframes and sketches; used by our product managers and solution designers to create journey maps and plan projects; the entire team uses Miro for remote workshops and I myself use Miro as an essential tool for documenting customer research sessions. As a UX researcher, I use Miro to plan our research sessions, to outline discussion guides, to document prototype layouts, and then I use it as we conduct research as a central note-taking hub. Once research sessions are finished, I use Miro collaboratively with my team to do thematic analysis of our post its to identify broad themes in the research sessions. There are so many other uses for Miro but those are the main tasks I currently use it for.

Pros

  • Amazingly easy to use for experienced and non-experienced users: I have run workshops with both experienced Miro users and those who were new to the tool. Within 5 minutes we were up and running and able to all work collaboratively.
  • It provides a great way for teams to collaborate remotely and have a central location to keep documentation for projects. For each research project I run, I invite the team to a new board where we keep notes on our meetings, write down ideas for the research, document what has happened, note take and then do analysis.
  • It's so flexible - no matter what you do, there is a way of doing it in Miro. Whether you are a messy creative and like to throw post its on a board in a random order or you prefer neat and tidy tables or documents, you can use Miro in whatever way works for you.
  • It's adaptable. I've seen Miro used in academic workshops, by teachers, by designers... anyone in any industry can use Miro!

Cons

  • I think that sometimes it's quite slow to load, which can be frustrating. This is particularly relevant on the desktop version.
  • Consistency of sizing of the board - the ability to adapt the sizing in one go would really help. An example to help explain: If one person on the team starts a new board and the zoom settings are not correct, as we add more and more it becomes difficult to get the zoom to the right level. There's really no way to do this without selecting everything separately and re-sizing.
  • Reduced project completion time: Miro helps teams to work together remotely without the need for a wall and post its. It helps teams keep project documentation in a central place, thus reducing time spent on searching for relevant information.
  • For research: Definitely improves productivity and time management in research projects. Instead of lengthy note-taking procedures, Miro gives our team a place to keep succinct notes that we can then instantly rearrange into themes.
The one product I'd like to see Miro integrate with is Dovetail. We use Dovetail as a research repository and haven't found a good way of integrating the two.

Otherwise, it very easily integrates with a number of other products. We have it integrated directly into Teams and are able to easily connect our Microsoft suite products with it.
Before the pandemic, I worked with a team in an office and we used paper post its on a wall whenever we needed to collaborate. Remote working was nearly impossible.

Fast forward to now and we can work collaboratively from any location at any time. We can run workshops with international colleagues and clients, conduct research sessions with a number of note takers in different locations and are able to involve more people in projects.

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

Miro's feature set was just more comprehensive and the product was easier to use. MURAL did have some unique features but we found that Miro was more universal across different teams and product areas and had more possible use cases. It felt easier for new users to get started with as well.
  • Brilliant for workshops, collaboration, working together to come up with ideas and any task or activity that requires a group of people to collect and discuss ideas or plans. Think of it as a replacement for a flipchart and a room!
  • It's also amazing for getting people to think creatively and in a non-linear way. Whether you are working together or alone, a Miro board is a great way to get ideas out of your head and onto a board where you can then move things around etc.
  • It's not so great for detailed and wordy tasks. So, for example, if you need to refer to documents in your work it's quite difficult to look through details on a Miro board because you need to zoom in and out quite a lot.
  • Miro is great for giving you ideas on how to plan out activities for workshops. The hundreds of templates available in the Miroverse always help me find new ways to approach a task or activity in a workshop.

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