Item: Miro
Rating: 10
Author: John DiMatteo

Overall Satisfaction with Miro

Use Cases and Deployment Scope

I use it for MindMapping and I have two use cases. I use it for my accounts to track information and so I visually can tell where I am with an account and any potential pitfalls. I also use it for projects that I am working on. I like to use different colors and the bubbles to fill in to indicate things like work in progress and completeness.

Pros and Cons

Pros

I like that it is easy to use
I like that it has versions, so you can go back
I like the talk track capability
I also like being able to assign thumbnails to each project and for customer accounts I use their logos.

Cons

The lines that connect bubbles I wish I had more control over their thickness and also if they could be solid, dotted or dashed.
I'd like to control the size better on the mind map. Sometimes it seems like I can only go up or down in 25% size increments.
When I use Stickies, I would like for them to move relative to the rest of the mind map, so they are still oriented the same way to where they were originally placed next to.

Return on Investment

It has helped me "not forget" opportunities within an account that I otherwise might have missed, so it has resulted in increased sales.
As I am working on an account, I also identify potential trouble areas so it helps me address early or avoid, preventing scrambling and possibly loss of actual or anticipated revenue.
It has definitely had a very positive ROI, and is well worth the money I spend. I couldn't contemplate life without Miro.

Implementation Rating

It was ready to go out of the box, the more I use it the more I like it and the more powerful I realize it is.

Collaboration

I have collaborated outside of my organization, but with vendors that I am working with on the same account. Their response has been very positive and has helped keep us on the same page throughout the process, and it has also helped co-identify opportunities within accounts that we might have otherwise missed, or stumbled upon too late in the process.

Key Insights

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

Other Software Used

Apollo.io, Owler, HighLevel

Likelihood to Recommend

I really like it for my account mapping. While I am on a call with a customer, or even before that, I can review quickly both visually and diving into a specific area, and it is easy to add to on the fly while Im on with the customer. I am actually using this way more than I use OneNote which was my go to, but because OneNote is organized like a book it's much harder or takes much longer to get all the details and assess status.

Comments

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Miro - My Daily Go To for Account Management and Project Management