Item: Miro
Rating: 8
Author: Verified User

Overall Satisfaction with Miro

Use Cases and Deployment Scope

Creating customer journey maps for new features or products. Using Miro allows stakeholders and the Product team to be on the same page for missing gaps in the customer journey and to acknowledge requests or input from the stakeholders.

Pros and Cons

Pros

Flexibility in design
Proposing various templates
Clean, simple look when building or interacting with screens

Cons

I can't really think of any. It really has met our business needs.

Return on Investment

Keeps everyone on the same page vs multiple products
Allows for async conversations with notes and edits vs. multiple meetings so input can be given.

Implementation Rating

None. Again, it's been a great tool for our company.

Ease of Integration

It's worked really well for our company, and for our new Product folks it has been a helpful took as they onboard into the industry.

Collaboration

Greatly. We have remote workers and teams in different parts of the US. Miro has allowed for more async conversations and less face-to-face meetings.

Key Insights

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

Other Software Used

Atlassian Confluence, Jira Work Management, HubSpot CRM

Likelihood to Recommend

Definitely well suited for customer journey mapping and event storming in my opinion. We've used it mostly for these situations.

Comments

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Miro is magnificent!