Good use case for customer problems
Updated May 06, 2025

Good use case for customer problems

Stanley Chan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

We use it for ideation and customer journey mapping to identify customer problems, consolidate customer insight and also collect feedback in order to work out the problem statement. We then use it to brainstorm and document high level solution design and visualize how the solution could work and solving the customer problems.

Pros

  • Easy to put in pictures and data from other systems
  • Easy to collaborate using sticky notes
  • Good AI tools to help categorize ideas

Cons

  • Loading time might be long sometimes
  • Sharing access is not intuitive
  • Reduce meeting time
  • Reduce time spent on user story analysis
Using the SSO sign-on for organization is easy and straight-forward.
There are quite some integration options available but not always fitting the needs for us / easy to use. For us integration with Azure DevOps would be great but I am not sure how to do so
It helps to break the geographic limitation and generally anyone in the world could now be working together with us using Miro to collaborate ideas.

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

Using Miro for a tool to define the customer journey and work out the user story mapping is great as it provides lots of flexibility to do so

Using Miro

  • Product brainstorming
  • Sprint planning
  • Customer journey mapping
  • Presentation
  • Screenshot reference
  • Quarterly planning
  • Product Roadmap
Pretty flexible and reliable in doing a lot of works. It's always pretty straight-forward and easy to go in and just put in some preliminary ideas while working along the way to get it evolve. The other angle is that the board can be shared to anyone within my organisation that could booster the collaboration with visual reference

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