Miro- Great for Cross-Functional Team Use
October 04, 2024

Miro- Great for Cross-Functional Team Use

Katiana Castang | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

Miro is currently used for a variety of tasks depending on department. We use if from everything as simple as documenting the lead nurturing email flows for our various products to complex user research tasks that require cross-team collaboration to succeed (e.g. marketing, CRO optimization team, automation team, content and design team + engineering). Because Miro allows for the integration of Jira, we are also able to create project road maps with links to and timelines generated from the tickets we use to organize tasks. Miro also houses all of our quarterly goal mapping. Finally, we use it for brainstorming before, during, and after meetings since our company works in a hybrid model. It's a safe and accessible place to store all of the ideas we come up with while asynch

Pros

  • Miro does a great job of integrating with other tools, which makes hopping between them and automating information shared between them fast and easy
  • I love the AI tools that can help summarize complex boards into digestible information for those less involved in certain projects.
  • Miro was easy to be onboarded onto-- it's intuitive and easy to catch on to how to utilize different components (and you can be walked through them with the talk track even!)

Cons

  • When working with a lot of people on a board, it's easy for things to get a little bit messy, quickly. People accidentally delete or move something, and negative changes can go by unnoticed.
  • I would love to have some sort of pretty color scheme generator, which is such a minor and small thing, but aesthetics help me engage more with content.
  • For the timeline feature, it would be neat to be able to link to Jira tickets or have it update dynamically somehow when project timelines are changed in other apps.
  • We're able to integrate information from 10+ departments in various ways across various boards in a way that would be very difficult in most tools.
  • Integration of tools like Jira and Confluence cuts down on a significant amount of time that would be spent switching from tab to tab and searching while presenting-- on a personal note, my colleagues directly putting referenced tickets and seeing task ownership with embeded Jira boards within our product planning Miro spaces saves me 20-30 minutes of useless searching and asking for confirmation from the task-givers per day.
  • Being able to work collaboratively in a way that is built so well for effective asynchronous co-creation has cut down on inefficient and under-attended meetings to get such cross-fuctional team tasks done by around 5 meetings per week within my team.
We use Miro with both Confluence and Jira, and having the ability to embed Miro boards within our Confluence articles has been a game changer for some documentation tasks that are either image heavy or require complex flow-charting. Being able to link Jira tickets in our product planning boards helps everyone see how their exact tasks are intersecting with other people's and allows for easy access to both the rationale for a ticket (found in the board) and the task itself (via the linked Jira ticket). It's been amazing to use so far.
We have been able to save a ton of time because things like talk tracks allow people to asynchronously communicate with and learn from other team members. The boards themselves are vital to almost every meeting we have because our team works in a hybrid model across Germany, meaning virtually every meeting will have members who aren't in the office. Miro helps everyone's voice get heard and allows for equal possibility to contribute to a project.

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

Miro is great for both collaborative use cases and personal information bases. I really appreciate being able to work asynch with my team and have them utilize something like a voice track to explain their thought process or use case for the content they add to a board-- it also helps cut down on the time needed to communicate changes that different team members desire. It's amazing to be able to integrate other tools such as documentation on Confluence or have Jira tickets directly linked in product roadmaps or process flows. We use Miro for everything from showing the intersections between different teams and their responsibilities to complex quarterly planning and UX research involving 5+ departments. However, it's less appropriate if you need to use a complex variety of shapes or want to adjust design elements in a detailed way. For example, the rounded square could really benefit from being able to change the degree of roundness in the corners, but sadly it's not an option.

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