Great product
November 06, 2024

Great product

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

I work for a membership organisation. We use Miro to map out member journey and propositions, to see where these can be developed to improve the membership journey for members across different classes and grades.

Miro makes it easy to visualise the current journey, review touchpoint communications and identify areas of development.

Pros

  • visual elements
  • easy to adapt and move things around in an agile way
  • easy to get the hang of - don't need to be creative to use it well

Cons

  • sometimes it's easy to delete or move things by accident
  • can get confused switching from laptop to desktop with monitor
  • text functionality isn't amazing, sometimes you can't separate things out into paragraphs etc
  • no hard numbers unfortunately, it's just been a helpful tool for the team
  • improved productivity
  • ease of work
Very easy to use when colleagues are working from home as maps are updated in real time, easy to share etc.

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

Wwe use Miro to map out member journey and propositions, to see where these can be developed to improve the membership journey for members across different classes and grades. Miro makes it easy to visualise the current journey, review touchpoint communications and identify areas of development. Therefore I think Miro is great for mapping out journeys or processes. To be honest I haven't tried to use it for anything else but I'm sure it would be useful for loads of other processes.

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