Item: Miro
Rating: 9
Author: Verified User

Overall Satisfaction with Miro

Use Cases and Deployment Scope

I work in service design, so I mainly use Miro to map out scenarios and processes for multiple end users. I work in the healthcare space, so a lot of those end users are patients with various conditions and needs. I also use Miro to collaborate with my team and clients during ideation workshop sessions.

Pros and Cons

Pros

Miro makes it super easy for everyone to enter a board and complete a task with limited experience with the platform.
I love how Miro never feels messy - the limitlessness of the whiteboard makes it easy to add in new information and organize it in the way that makes most sense to me.
It's so easy to integrate multiple pieces of my workstream - since I work with content, having the download functions is very helpful.

Cons

It would be great if Miro could make it a bit more intuitive to build tables to hold content, especially around scaling.
Sometimes I come back to a board and I can see what's changed, but having more visual tracking would be great.
Comments don't paste over from one board to another.
Replacing all uses of one word with another isn't possible, making for some tedious editing.

Return on Investment

Reduces project completion time with AI function to organize output from a workshop.
Personally improved my productivity by forcing me to map things out as I'm collecting insights.

Collaboration

Two of my team members are remote most of the year, so it's been great for collaborating with them in our internal meetings. Miro has also been helpful in remote client meetings for presenting information or sharing lots of content at once. It has been really helpful for organizing all of the information we have on one of our clients so that clients could get onboarded more easily and start new projects. This collaboration was made easier by the visual qualities of Miro.

Key Insights

Do you think Miro delivers good value for the price?

Not sure

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

Likelihood to Recommend

Miro is great for collaboration, especially in hybrid and remote settings. It still works really well in in-person settings for tracking stuff that can be more easily copied over to something like a Powerpoint presentation. Miro might not always work depending on client preference and/or if there's more information to present rather than collaborative work to be done.

Comments

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Miro for Experience Design Strategy/Service Design