Workshop tool
May 08, 2025

Workshop tool

Aly Abel | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

We use it daily to run workshops, map journeys, run team ways of working meetings including retros, vision and team goal sessions and also, to roadmap broader topics. The most value is when we run it for Research scoping sessions and retros because we use the various features to encourage engagement and participation (voting, countdown, AI summaries). Templates also help us group agenda items and present the miro in a way that feels partially like a presentation (so that you keep everyone focuses on the information you need them to reflect on). Within our product team, we are using it as a domain and also within teams.

Pros

  • The key features that you need for group workshops are there (stickies, wireframes, countdown, voting, features to tidy up post its, tables)
  • You can embed articles and documents
  • The size allows you to keep building more content in e.g. monthly retros

Cons

  • Embedding google sheets could really help as we like to use Miro for customer research so being able to add scores and simple formulaes
  • Tables are poor design to work with (quite buggy)
  • Icons are very limited (AI builder would be great)
  • Other features embedded like giphy, videos that can run automatically
  • Knowing if a 'follower' or 'user' has become inactive and isn't engaging
  • Once you add enough data, Miro starts to crash so for journey mapping, we are now looking at other tools to replace Miro
  • team efficiency - one place for all content
  • team engagement - ways to share and build on each other's opinions
  • creative design - templates help to level up outputs
it's generally good but is led by design, not project management. More could be done to speed up the set-up and tracking of content in a design e.g. sheets, updating roadmaps... it becomes a task to play around with the design instead of having ways to adapt (a bit like how in google sheets you can 'select all' to change many cells in the same way, or in Google Slides you can select more than one box to alter). You can't change designs quickly, it's very manual.
Voting, countdown, stickies are my huge win! I also love the frames to box in content and also 'lock' so that users cant alter designs. I should play around with other features but never make the time. A list of 1 min video you could scroll through or click when you see the features would be great
I no longer use jamboard and use Google Slides less as a space for bigger projects with lots of content. It also means we dont have to find a 'whiteboard' solution for remote work.
They do provides the solution for bringing qual and quant together and in a way that is structured. It also works with back end data like Snowflake and is adaptive. You also dont feel like you're having to zoom in and out in varous ways to read the content. The others arent easily compared as in some ways, they compliment Miro. If i wanted leadership to engage in a story, i wouldn't use Miro, i would use Google Slides because Miro would feel more user-effort heavy.

Do you think Miro delivers good value for the price?

Not sure

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

Miro definitely delivers value in ways that other tools haven't yet offered e.g. jam boards. Because it's a gold-standard tool, we're all dependent on it for mapping content in visual ways that engages groups working remotely although we haven't quite learnt the best way to use it when we're all together in-person (it's not great for acting like a whiteboard in a room). An AI feature that allows you to brief on the Miro board set-up would be great as i often get choice overload when i'm searching through templates. We love using Miro for customer co-creation workshops, research kick offs when we have lots of different content to discuss, team retros, journey mapping, competitor teardowns. I did try to use it for a team roadmap linked to jira but it took too much time faffing with the design and content. It wasn't very adaptive so for project management, it lets you down and i lean back to jira and google sheets. I also struggle with the organisation of the Miro's across teams in the main dashboard.

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