Mitel MiCollab Review
October 23, 2019

Mitel MiCollab Review

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Mitel MiCollab

MiCollab is used as the real-time phone directory for our organization. It also allows staff to use the chat function, check their voicemails from within the app and toggle where their phone calls are routed to within the app. Using this tool saves staff time and effort when using their Mitel devices.
  • The directory search function.
  • Controlling of Mitel equipment (desk phone, softphone, mobile).
  • Not good integration with the ACD (call center agents). It cannot be used as a softphone only with ACD.
  • The chat function can be improved.
  • Setting up provisioning can only be pushed from server-side, especially on re-deployment or changes.
  • Has helped with some type of collaboration within the organization.
  • It has not really been adopted by all staff.
Not as good as its competitors but does the job. It needs to have more features and integrate with other applications.
Mitel support is good but I have not really dealt with them directly. We go through our phone provider for support who requests from Mitel.

Do you think Mitel MiCollab delivers good value for the price?

Yes

Are you happy with Mitel MiCollab's feature set?

No

Did Mitel MiCollab live up to sales and marketing promises?

Yes

Did implementation of Mitel MiCollab go as expected?

Yes

Would you buy Mitel MiCollab again?

Yes

Mitel MiCollab is well suited to phone directory searches.

Mitel MiCollab Feature Ratings

Task Management
5
Scheduling
6
Mobile Access
7
Search
10
Visual planning tools
6
Chat
8
Notifications
8
Discussions
7
Internal knowledgebase
3
Integrates with GoToMeeting
1
Integrates with Gmail and Google Hangouts
4
Integrates with Outlook
5
Video files
7
Audio files
6
Document collaboration
5
Access control
6
Advanced security features
6
Integrates with Google Drive
Not Rated
Device sync
5