Miva is the sweet spot for mid-size companies who want better than off the shelf!
March 31, 2023
Miva is the sweet spot for mid-size companies who want better than off the shelf!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Miva
Miva is the backend sales platform for our websites. They provide a very modern front end for our retail and wholesale customers as well as many integrations to automate our processes. One of their key strengths is customer support, so I've had a great experience working with them and our outside development team addressing our specific needs and functions. If they don't already have a module you can add on, they can either build it, or there are many outside development teams who can tackle the problem for you. The support staff at Miva are incredibly knowledgeable and US based, so an answer is always delivered in a timely manner, and probably with deeper insight than you'd ever expect! Miva works with their customers at such a personal level that I feel comfortable reaching out to any number of people at their company from the CEO all the way down and can expect a human response!
- Customer support
- Customization
- Documentation
- Flexibility
- Integrations
- Usability
- Wholesale sales
- We started during the pandemic so any ROI data is impossible to justify
Miva is so much more customer oriented and willing to work with and for you. There are many modules you can install to get specific functionality to work, but if there's none available, they are more than willing to work with you to accomplish your needs. Miva actually listens and acts on customer feedback to keep their product growing and improving.
Do you think Miva delivers good value for the price?
Yes
Are you happy with Miva's feature set?
Yes
Did Miva live up to sales and marketing promises?
No
Did implementation of Miva go as expected?
No
Would you buy Miva again?
Yes