monday.com delivers a great value if your aim is medium level complexity projects.

monday.com is indeed a wonderful tool for project management. However, take into consideration it is designed for intermediate complexity. It might be smart to check on other project management tools like Trello for simple or short projects that don't involve may variables. monday.com allows [us] to use a plethora of features like integrations, automations, attaching files and custom notifications but this comes with a moderate learning curve to master the tool to its extent.

So far in my experience I never needed to use its customer support service, so I can't really give a very solid opinion about it. However, its troubleshooting and FAQ's service is as useful as one could expect. Not much to say about it either since the platform gives you plenty of information to work with.

monday.com works wonders for projects involving timelines, workflows, integration between departments and remote assistance/communication. It's specially efficient with digital product oriented projects, since it allows to integrate the tasks with other related platforms and features. It's easy to work with and there's a short learning curve to cover. I would look for other options however, if the project is straightforward or just too complex (like an engineering or scientific project with multiple stages and branches).