Reliable Resources relies on Monday.com
December 11, 2020

Reliable Resources relies on Monday.com

Tammy Roberts | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with monday.com

  • Regained time.
  • Increased revenue by [providing] access to clients to organize their business.
  • Timekeeping lacks some faith in reliability of data.
Our [whole] organization uses monday.com. We host or support other companies that we share projects with. It helps to know where our projects are within the steps, who is holding up the process flow, and why.
  • Work flow.
  • Metrics.
  • Customization.
  • Timekeeping.
  • Integrations.
  • Education that is not self learning.
All situations are unique and to understand all templates and integrations should be identified more clearly. Having a flow chat that shows which templates integrate well with others would be beneficial. Time investment to fumble through on-line learning resources becomes wasteful. We do not use the templates very often, so I have no more insight it offer.
Support for Monday.com I would say is a 5 due to the automated, quick videos but if your question falls outside of a pre-recorded video and your answer did not get addressed, trying to locate a live person for help needs to be more accessible. A live chatbox would be extremely helpful inside their system.
We do not have issues with reliability or availability of Monday's platform. Widgets on dashboards (especially the time keeping widget) require multiple refreshes to reflect accurate data. Of all the platforms that we use for our business Monday is the platform that we have experienced issues with the least. Thanks.

Having a flow chat that shows which templates integrate well with others would be beneficial. Time investment to fumble through on-line learning resources becomes wasteful. We do not use the templates very often, so I have no more insight it offer. I hope this review helps and would offer to chat further with a phone conversation.

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

The learning bits are easy and nice, but do not always provide the answers or help we are looking for (may need more training on certain features). The issues with timekeeping can be solved if we had less boards, but need it to be across all boards. We love the look and feel and the functionality of the platform.

monday.com Feature Ratings

Task Management
10
Resource Management
9
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
10
Team Collaboration
9
Support for Agile Methodology
Not Rated
Document Management
6
Email integration
1
Mobile Access
7
Timesheet Tracking
2
Change request and Case Management
Not Rated
Budget and Expense Management
9
Quotes/estimates
Not Rated
Project & financial reporting
5
Integration with accounting software
1