Everything we expected and then some
December 15, 2020

Everything we expected and then some

Sheryl Metivier | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with monday.com

  • Time savings.
  • VERY easy set up of project management boards.
  • Initial employee adoption was lower because it's so different from what we're used to, BUT, after embracing it and practice, practice, practice, the utilization is much higher.
Across the whole organization. Both as product and event management, as well as a CRM.
  • CRM - manage active accounts without muddying the waters with inactive old contact info.
  • Event Management - The boards are so unique and can hold so much info, and can be completely tailored to our needs.
  • Private email platform that allows for collaboration across the whole team, as well as individuals for each board assigned.
  • In order to import data, the boards and columns have to be identical or the info gets lost in space.
  • Some of your how-to videos are out of date with location of data and icons.
Because it truly is so easy to integrate and automate. You just again need to embrace it and USE IT. It gets easier with every use.
The support was a bit muddied, because your support team are experts so they didn't break it down as much as we would have like[d] in the beginning.
The ops team utilizes it much more than the sales team - as I mentioned previously the mobile app isn't as user friendly - [and] in sales being mobile is more important, but the experience as a whole organization has been great.

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Monday.com works well as a CRM for us to stay in touch with active clients; it does not work so well to maintain as a running database or for mining contact info.

monday.com Feature Ratings

Task Management
10
Resource Management
10
Gantt Charts
Not Rated
Scheduling
10
Workflow Automation
10
Team Collaboration
10
Support for Agile Methodology
Not Rated
Document Management
10
Email integration
10
Mobile Access
5
Timesheet Tracking
Not Rated
Change request and Case Management
Not Rated
Budget and Expense Management
Not Rated
Quotes/estimates
Not Rated
Project & financial reporting
10
Integration with accounting software
Not Rated