Adding Visibility, Increasing Velocity and Reducing Variability... monday.com is the path to Victory!
December 15, 2020
Adding Visibility, Increasing Velocity and Reducing Variability... monday.com is the path to Victory!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with monday.com
- Increased accuracy.
- Better root cause analysis.
- More agility without LOCKING schedules.
- Reduced headcount across departments.
- Facilitated WAH transition.
- Process visibility to external stakeholders.
Monday.com is now being scaled up to the entire organization. I was the first super-user and brought it in as a solution to our Warehousing and Shipping departments. It addresses open collaboration, creates visibility and process velocity. Before monday.com, we were using MS- Excel on several files on a server. Users would "lock" onto the file and use it one at a time. It was a nightmare!
- Cross Board Automation.
- Text message integration.
- Reduces headcount in the organization.
- Keeps a log of errors for Root Cause Analysis.
- New user set-up. I should be able to use a function "same access as ".
- Forms should have an address field.
- Archived items should be visible on the search function.
- Auto-compress picture - option.
- Boards should had a "open only top group" when accessing from a cell phone.
In the first month, we had two outages and they were scary. I pushed for monday.com to be implemented in the company, and so many people called me during the outage to express doubt. People often resist change. Since then, we had zero downtime during our regular business hours so I am extremely happy with the product.
In terms of integration, I wish there was more in-depth integration with Survey Monkey for dashboards. I get dashboards logging in on Survey monkey, and it would be great if I could share these in the same dashboards that run my regular boards. I also integrated with Twillio, and I still find myself logging on to my Twillio account to check on things. Anyways... strong 8/10 rating for this.
In terms of integration, I wish there was more in-depth integration with Survey Monkey for dashboards. I get dashboards logging in on Survey monkey, and it would be great if I could share these in the same dashboards that run my regular boards. I also integrated with Twillio, and I still find myself logging on to my Twillio account to check on things. Anyways... strong 8/10 rating for this.
Do you think monday.com delivers good value for the price?
Yes
Are you happy with monday.com's feature set?
Yes
Did monday.com live up to sales and marketing promises?
Yes
Did implementation of monday.com go as expected?
Yes
Would you buy monday.com again?
Yes
monday.com Feature Ratings
monday.com & Collaboration
We have downstream sites on different time zones. monday.com allows clean communication, and the interface is so user friendly; several users log in after hours to collaborate and answer important questions that lead to increased customer satisfaction.
6
We are not currently using monday.com for project management. Our PM team has seen the platform and used it for other areas of the business, but we have not seen a Champion arise.
Using monday.com
Every facet of the business is on it. Human Resources with JHSC boards, Finance, Production, Samples, Inventory and Warehousing.
Product knowledge and basic knowledge of functions
- Delivery Scheduling.
- Health and Safety.
- Root Cause Analysis.
- Inbound Container Notification.
- Product Tagging.
- Map function to reduce fuel consumption.
- Twillio and Survey Monkey integration to collect client feedback.
- Co-op student evaluations.
- Recruitment.
- Network Expansion.
- Facilities Management.
Evaluating monday.com and Competitors
Yes - Yes. It replaced Excel for collaboration across departments and sites.
- Product Features
- Prior Experience with the Product
I was exposed to monday.com when I was working with Medical Supplies. I knew about its features and I was the one that suggested in the organization. We started with 17 users, and now we have over 100.
I would have tried to bargain for immediate monday.com support from the get-go. We were exposed to the support team (Lauren Cook) only recently. If she had pitched to us at the beginning, I think we would have upgraded sooner. Much sooner. She is amazing.
monday.com Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - It is something that was given to us in the latest plan upgrade. Before Lauren Cook and her team started supporting us, most of the questions came to me. I could research and find solutions, but it was taking me away from my main responsibilities here.
Yes - Yes. Immediately.
I had to develop a dashboard for the Executive Team and I asked Lauren if there was a way to see "YESTERDAY" filtered in my boards. It was a "pie in the sky" request. I thought there was no solution. She came back to me by E-Mail to try and copy paste a formula. I did it and it worked!
Using monday.com
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Familiar | None |
- Mapping addresses.
- Filtering and saving profiles.
- Changing statuses on a cell phone.
- Loading data-heavy boards on cell phones.
- Selecting several lines ("select-all in filter not available?")
- Moving lines from boards to a backup board to make it run faster on cell phones.
Yes - From what we can see here, from our boards, not great on Android devices. We had to change some company phones to Apple iPhones.