Monday is good value and very versatile
January 30, 2021

Monday is good value and very versatile

Brian Gilfillan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with monday.com

  • Ease of project setups - when we get a new contract, we can clone an existing board and edit it to meet the new contract terms.
  • Technology compatibility - With everyone using different computers/Operating systems, the web based access helps with compatibility, no real system requirements to worry about.
Monday is used by our project team to track different projects, who they are assigned to, time billed, and project footage/rates. It is not used by the entire company, but we needed a solution for managing projects and so far Monday has been awesome for that.

Pros

  • Project management.
  • Customer support.
  • Compatibility.

Cons

  • Formulas - Not always user friendly.
  • Pricing - it is a good value, but it is fairly expensive.
The functions you can add to the boards do almost everything you might need on a board. We sometimes use complicated formulas to track project billing based on footage, pre-requisites, etc. When the existing tools don't do what we want, we can implement custom formulas to get these numbers.
Customer support has been awesome, namely when we need help creating complicated formulas for project billing. A few times, the response time on those emails were a few hours after I sent the initial message, which is the only reason I gave a 9 instead of 10. Other times, the responses were almost instant, customer support is very high quality.
In the last year or so we have used Monday, you can count on one hand the times of outages/issues. There are issues in any aspect of technology, and Monday has done very well in keeping downtime to a minimum. Sometimes we get a notice about a service outage being fixed and we never noticed a problem in the first place. We appreciate the transparency.

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

We currently use Monday in a limited context compared to everything it can do, but it is perfect for our project tracking. It can track virtually anything, from timelines to project goals to inventory. We may expand how we use it in the future, as it is very versatile.

monday.com Feature Ratings

Project Management
10.0
Task Management
10
Resource Management
10
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
10
Team Collaboration
10
Support for Agile Methodology
Not Rated
Document Management
Not Rated
Email integration
Not Rated
Mobile Access
Not Rated
Timesheet Tracking
10
Change request and Case Management
Not Rated
Budget and Expense Management
Not Rated
Professional Services Automation
10.0
Quotes/estimates
Not Rated
Project & financial reporting
10
Integration with accounting software
Not Rated

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