Item: monday.com
Rating: 10
Author: Verified User

Return on Investment

Save time.
Improve collaboration.
Less stress.

Use Cases and Deployment Scope

We are using it for marketing, project management, and CRM purposes. It helps us stay organized and maintain open communication with everyone on the team. We are using it to track KPI's, set plans, update each other on our tasks. It solves a lot of the problems that have to do with retrieving data and saving time by having all of our communications in one place.

Pros and Cons

Simple organization.
Team communications.
Setting goals and objectives.

Not as customizable as I'd like.
Difficult to set up connecting board.
Importing data is very limited.

Usability

I feel like it's very easy to use, but sometimes setting up the automation is difficult. It feels confusing the set up the automations and would be helpful if there were more tutorials out there to help, or even an onboarding coach. Overall though, it simplifies a lot of things and makes you more productive.

Support Rating

The email is really quick and helpful, but I wish that there was an onboarding coach for small businesses too. I don't like how the only way to contact is through email, as I'd rather have a phone call or even 24/7 chat. Still not bad though, but should be equal support for any paid plan.

Reliability & Availability

The overall experience is great. It's really easy to set up boards and edit them. I like that the boards have different views since various members of the team may prefer a certain view. The data that we input into there is really flexible to measure and report and reflect on, so its a great experience.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Would you buy monday.com again?

Yes

Likelihood to Recommend

Monday.com is really good for small teams that are cross-functional because you can stay updated with everyone's tasks. I like how you can write notes in updates, and reply to specific updates that are either your own or others. I like how you can edit a lot of things too.

Productivity that is simplified

Overall Satisfaction with monday.com