Item: monday.com
Rating: 9
Author: Nick Shontz

Return on Investment

Transparency - As an in house development team Monday lets us track the real costs of the projects we work on, giving us data to support our existence. This transparency goes both up and down the org chart letting the CIO know what's happening in the org, and the developer know what others are doing and what's coming next.
Project Planning - having projects planned at the high level out 18 months and at the detailed level out six months gives us a runway of work that is easy to work and report on.

Use Cases and Deployment Scope

We use Monday.com across our department and selectively include other company stakeholders from outside of IT. We use it for time and project management and to get insight into the real costs of applications developed as well as long-range planning.

Pros and Cons

Very Flexible - track, manage, gather and report on all types of data and include automations and integrations to improve workflows.
Great Mobile & Web experiences - Intuitive UI on both web and mobile, and easy to manage notifications.
Great for both managers and doers - Monday balances ease of use with good reporting better than most tools I've used; which tend to focus on reporting for managers/administration and less on ease of use for those who's time is being managed.

Lacking robust API - An API with more granular permissions would improve stickiness for teams looking to improve their project development lifecycles.
Steep learning Curve - With great flexibility comes great configuration. Once it's up and running it's magical and worth it, but it takes time and patience to get there.

Usability

Monday is very flexible. Both in designing boards that are used for project management, but also on the reporting side to track time and effort for each project/board/collection of boards.

As mentioned earlier one of Monday's greatest strengths is its balance between ease of use and useful reporting. Oher tools overprioritize one or the other making them a poor fit for either management or creators.

Support Rating

Customer service has been responsive to our needs and helpful even if our requests aren't possible. Feedback is taken and we've seen our asks show up on product roadmaps and ultimately implemented into the product.

Reliability & Availability

Uptime has been fantastic. We have seen a few issues with processing complicated (or bulk) automations all at once. This may be due to the computer of the user who's triggered the automation but never-the-less it still reflects on the tool.

We've also seen some minor bugs on the release of new features, but appreciate them being prone to action rather than stuck in analysis paralysis.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Likelihood to Recommend

Managing many projects or a team that has several things going on at once. It's more powerful than Trello, on both the data input side as well as the reporting side but still intuitive enough to not get in your way. Data collection via forms makes data collection from 3rd party groups easy to incorporate feedback into the project lifecycle which is often hard to do.

Great balance of flexibility and ease of use

Overall Satisfaction with monday.com