Item: monday.com
Rating: 10
Author: Greg Quenemoen

Return on Investment

Most questions can be addressed on monday.com thus saving time.
We can notify customers of long lead times well enough in advance, so then the customer can make adjustments when they're reviving their products.
Management can see output and productivity in real time.

Use Cases and Deployment Scope

We are an automation distributor that adds value to the components we sell. As orders come in for assemblies our accounts department enters the builds in monday.com. I look on monday.com to see what builds are entered and pull documents and stickers for each build, and mark that documents are done and pulled. As parts are coming in Receiving pulls the parts for each build and checks off on monday.com the parts are all pulled. Our valued add looks to see if the parts and docs are all pulled and goes to the shelf where the parts are and starts building. And at the end of each day the tech notes on monday.com how much they completed for the day. So if our customer calls up and asks about their build our customer service can look up on monday.com and tell them "Looks like it's 75% complete and it appears they will finish today". If the tech hits a snag in the assembly process they flag it monday.com and throughout the day my inside tech sales look for flags and address them that day.

Pros and Cons

Ease of use.
Clean and customizable interface.
We shopped around and monday.com is one of the best collaboration tools on the market.
We can address issues in real time and it has been a time saver when addressing those issues.

Integration with MS Teams (maybe it's already there).
It's a fine tool and I can't think of any cons off the top of my head.

Usability

All the employees and the bosses like monday.com because the UI is very customizable and easy to use. We can add columns where we see fit and add more groups. Assembly likes monday.com because it empowers them and they can see improvements in their production outputs. Which in turns gives the bosses a reason to give bigger bonus to all the employees at the end of the year.

Support Rating

We haven't needed to use customer support because we haven't had any issues with monday.com. It's very easy to use that we told our customers about it and they are using monday.com too.

Reliability & Availability

monday.com has been very reliable to us and it has saved the company money tenfold. Some were a little skeptical paying for monday.com, their belief was we make this an Excel sheet. We can't get the reliability and real time updates from an Excel sheet and monday.com is a major tool we use every day and I can't believe we went without it.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Likelihood to Recommend

Our purchasing department has been posting the long lead time of parts and it's been a time saver, because purchasing is being hounded every hour by different people asking where is this part. If someone needs know a status of a build they can look on monday.com. monday.com also informs me issues assembly is having with build packets and I can address them throughout the day in real time.

monday.com has a lot to offer that makes both management and the employees happy

Overall Satisfaction with monday.com