Item: monday.com
Rating: 8
Author: Mikael Hugg

Return on Investment

Time savings.
Takes off the load of reporting.
Complicated pricing structure.

Use Cases and Deployment Scope

We use monday.com with our project management. We have over 50 cases open every month and following the project development would be disastrous without monday.com. We use it across the whole organization.

Pros and Cons

Looks stunning.
Easy too navigate.
Highly customisable.

It is expensive when more team members.
Even paid accounts can't get access to all widgets.
Some actions require complicated automations.

Usability

I really like the basic features, but automations usually require "plugins" and all of them are not included even to the paid version we have. This makes automations quite obsolete.

Support Rating

I haven't used their customer service so can't really say anything about it.

Reliability & Availability

It has been working perfectly, so I haven't noticed any uptime issues. Features and all work as planned.

Key Insights

Do you think monday.com delivers good value for the price?

Not sure

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Likelihood to Recommend

monday.com is excellent when you have multiple projects up and running and you need to be able to customize its flow. It fits well with the startup ecosystem.

Expensive, but excellent for project management

Overall Satisfaction with monday.com