Item: monday.com
Rating: 9
Author: Sarah Counts

Overall Satisfaction with monday.com

Return on Investment

Increased employee adoption has happened over the past six months
We've been more organized for our management meetings with collaborative agendas and meeting minutes
Delivering and being accountable for customer projects

Use Cases and Deployment Scope

monday.com is used across our customer success, delivery (onboarding), quality assurance, product management, marketing, and sales teams to create cross-departmental project plans and collaboration. Our best use case is across customer project management, where customers have folders and we have boards across different teams to manage the customer and the products that each customer consumes. This has helped us to understand project timelines, remain accountable to different activities, and communicate openly with customers around tasks and bits of delivery. Prior to using monday.com, there wasn't a clear and concise way where we could collaborate with a customer and different teams on ongoing projects.

Pros and Cons

Pros

Customization of boards--the ability to create different fields and make each board/project work for each individual is amazing.
Dashboards that pull together different projects--this makes visualizing the information and work very useful.
Integrations--monday.com is well integrated with Microsoft Teams and other tools, making it easy to use it in many of our internal systems

Cons

The mobile app needs a more user-friendly interface--it can be tough to update a board or add items, as there is a bit of scrolling
Pricing for non-enterprise businesses that want enterprise functionality--we are a business with fewer than 100 employees but we need things like SSO and want to have the features of the enterprise application but the cost is prohibitive for us.

Usability

Generally monday.com is easy to use. It does take some testing and learning what each item means and how it can be used--sometimes I think it would be better to have a walk-through option for certain features to explain how they work in practice--but generally it's fairly easy to implement.

Support Rating

When I've submitted ticketed support around pricing and information, it has been delayed because it's handled through a partner. Otherwise I haven't needed much support. So my only experience was not getting a response for several days.

Reliability & Availability

The system is reliable and we haven't had any issues with performance. Features work well, once we understand how to implement them. The experience using the software has been pretty seamless. Sometimes it would be helpful to have a little tour of how a feature works in practice once you implement it, but generally it's been fairly easy to learn and use and very customizable.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Likelihood to Recommend

monday.com is well suited for project management across multiple teams, where tasks and resolutions can be monitored.
monday.com also works well for visual people or people who like to customize their applications--it is extremely customizable and has loads of options to make it work for just about any user.
monday.com is less appropriate for software developers--they need a more complex ticketing system like Jira.

monday.com Feature Ratings

Comments

Please log in to join the conversation