Item: monday.com
Rating: 10
Author: Billy Rose

Return on Investment

Time Savings - condensed and structured conversations that would have otherwise been had over old-fashioned emails.
Account Management - being able to relay all billing updates through monday.com boards, from project managers and account managers to our accounting team.
Protocols - embedded protocols and procedures. Ex: use a form to request a new tool or supply -> Manager Approval -> Buyer purchasing -> Notification the order has been received.

Use Cases and Deployment Scope

monday.com is being used across the entire organization. We use it heavily for the design, install, and maintenance departments. We have a lot of focus around forms being submitted by our field teams for analysis and action items for our management team. It has been a lifesaver in providing a more structured work platform for the company, by eliminating many emails, texts, and even slack messages where information is often lost. The data is collected, secured, and filterable so that we can take that data and do something productive with it.

Pros and Cons

Forms & checklists that are shared through links and then transferred to highly detailed, actionable items on monday.com boards.
Material catalogue that can be copied and updated into a material schedule for every project we have running.
Delivery schedule for our delivery driver.

Whenever there is an update, it seems to change the ways columns function, at least temporarily. We get accustomed to a flow, then an update happens, and we get off track again.
The to do list "My Week" generated in-app is not very helpful. It gets cluttered and is not useful for users balancing many boards and many tasks across departments.
The dashboards are slow and seem easily bogged down.

Usability

As I mentioned prior, it is both extremely usable and adaptable! We use it less for the integrations and more for the automations. We have been able to eliminate a few other apps we were using in tandem because we can do it all within monday.com instead. We have continued to develop and enhance monday.com for our needs.

Support Rating

I get the answer to my question eventually, but I disagree with the approach of rotating customer service reps on every email response back. It is a more frustrating experience than necessary because I find myself explaining the same thing repeatedly. Even still, I do get an answer and the team is helpful in the end.

Reliability & Availability

This is a very reliable platform overall. It is sensational when I receive instant updates via push notifications, on my watch and on my phone. It allows me to absorb the message as soon as the action is complete, and then move on with my day. It puts my mind at ease. There is a lot going on with the platform and how we use it within our company, but it seems to handle the mass amounts of data very reliably. Because there is so much data stored, we back up the entire platform weekly to Dropbox. I wish this feature was automated.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Likelihood to Recommend

The main reason monday.com is an app I would not hesitate to recommend is because it is the most adaptable app out there right now. I avoid stacking apps as much as possible. It seems common that companies will use 10-20 different apps nowadays. monday.com will help you cut this in half because it is robust enough to handle most scenarios. It is well suited for data collection, forms, checklists, inventory, project management, accounting. It is less appropriate for time tracking, HR, document storage.

TGIM! Monday is the new Friday!

Overall Satisfaction with monday.com