Item: monday.com
Rating: 8
Author: Ryan Smith

Overall Satisfaction with monday.com

Return on Investment

The ability to do invoice the projects from anywhere has been a massive time saver, without having to interrupt production staff.
Moving from a pen and paper record keeping for orders has allowed many benefits, including searching for orders to typing in a search, rather than flicking through pages in a diary
The customisation level means you can constantly adapt your system to current demands, rather than trying to make current demands fit into your system.

Use Cases and Deployment Scope

We are using it as an ordering system for our customers, production management, and stock control. It allows us to manage our workflow and also perform invoicing across multiple sites. Automations have made a large difference to our production. We mainly use the web browser version, as we find the app version much more difficult to navigate, and it doesn't allow us to do all that we need it to. It is also less reliable, as it requires a constant and stable internet connection.

Pros and Cons

Pros

Automations. This saves a lot of time with workflow when using with a production processes
The work boards are very highly customisable. It's daunting at first, but it's always interesting to have a play around every few months to see what new features have been added.
Having everything available, and in real time, help see where your work is up to at any point during the day. Very helpful to when managing a production line from offsite.

Cons

The app is nowhere near as good at the web browser version. Harder to navigate, and functionality to quite different.
The layout is very clean, but can be hard to find what you are looking for sometimes, as there are so many options.
Customer support is usually quite fast, but can also be confusing when you have multiple people replying to support requests. It happens nearly every time.

Usability

It's fairly easy to use, but only once you have it set up how you would like it. It is quite daunting initially, as you don't really know how each different function works, and there is a lot of trial and error to determine what will work best for your situation. It's a bit like building a PowerPoint presentation from scratch, when you rarely use it. The number of options available can seem overwhelming, if you don't have a clear idea of what you are wanting, or aren't too good with technology.

Support Rating

Very fast responses, but can have the usual communication problems when multiple people get involved in addressing a problem.

Reliability & Availability

Funnily enough, the first "major" disruption we had was earlier today, which only lasted about 30min. All of our account was unusable during that time, but the communication was great, with there being a page that showed in real time what stage they were up to with addressing the problem. A link to that page appeared when we first noticed the outage.

Key Insights

Do you think monday.com delivers good value for the price?

Not sure

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Would you buy monday.com again?

Yes

Likelihood to Recommend

While the web browser version is great, the app lets it down, although is far better than when it first launched. Considering a lot of people do things on mobile devices, it could be a deal breaker for some, including us. Allowing use of the web browser version on at least a tablet (ipad) would be a big advantage.

monday.com Feature Ratings

Comments

Please log in to join the conversation

Great project and production management via desktop web browser. Mobile app still a work in progress