Item: monday.com
Rating: 9
Author: Verified User

Return on Investment

Time savings.
Better social media planning.
Increased posts on social media.
Team feeling more organised.
Better transparency.

Use Cases and Deployment Scope

It's used to do our external communications planning, our social media planning, tracking our finances and tracking our interactions with the media (CRM). Only the communication team uses it. Right now, it helps us coordinate our work between our designer, proofreader and social media strategist. We had an Excel sheet before but it was messy and inefficient. During Covid, as we are all working remotely, we needed to link a place for our monthly, yearly and daily planning and to assign tasks to people easily.

Pros and Cons

Powerful planning tool.
Great for coordinating a team.
The automations makes work more efficient.

While linking multiple boards with each other the column duplication is an issue.
It would make send to have a function where all items own by one person appears in one board (like my week as a board).
The view for externals when you share a board is too small and not appealing.

Usability

For me, it was extremely easy to use, I didn't watch any tutorial and felt extremely comfortable with the tool. I'm putting an 8 because other colleagues that are less digitally savvy struggled with automation as a concept. I can see that they are less inclined to build powerful boards, I feel they are a bit lost with the most complicated features of monday.com.

Support Rating

I didn't contact customer support, and no one in my team did. I can't reply to the question for that reason. This is my explanation. I do trust monday.com as a brand to give good support but I can't back this up with anything that I experienced using monday.com so far.

Reliability & Availability

I never experience any problem with the app so far, I would assess Monday as a really well designed and reliable tool. I highly trust Monday in my daily work and never had any issues with it since the beginning. It's a very positive experience so far for me and my team.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Likelihood to Recommend

I would recommend it for all Social Media planning. This is the way I like to use this tool the most. I would recommend it for project management as well. We are an NGO so our budget is limited, I had to fight to use this tool and I'm glad I did. I would love to put all my organisation on monday.com, but the price is too expensive for us to get more than 5 users even with the NGO discount. Honestly, I would recommend it to anyone who could afford it.

The only Monday that makes me happy

Overall Satisfaction with monday.com