Item: monday.com
Rating: 8
Author: Rodrigo Bruhns

Use Cases and Deployment Scope

Monday.com helps us organize our demands, both on the daily basis and our long-term projects, as well as scheduling deadlines, sending and receiving briefings and files, and assigning the right people for each job. The platform also serves as a way to "see the whole picture" of the company, as we don't always have the means to be in contact with everybody, and it helps us not be overwhelmed with unfiltered or conflicting information.

Pros and Cons

The software has a responsive, clean, and friendly UI, and allows for extreme customization.
It serves as an intranet of sorts, even acting as a social media where we can comment, like posts, and tag other members of the team.
It has a lot of ways of visualizing information, organizing it by project, deadlines, members, periods of time, and other parameters.

Some of the automatization features could be turned on by default, where I would change some information on a board and it cascades to other places. Currently they are a bit tucked away.
Besides having a good UI, some of the elements are a bit overwhelming at first, as the software has a lot of functionalities that require getting used to.

Return on Investment

It streamlined our briefings by allowing us to share boards with our clients.
It decreased our need for some meetings that can now be administered on the website, saving us a lot of time.
It decreased stress within the company by letting the managers see the designers' pipeline at all times, allowing them to not overburden anyone.

Usability

Monday.com is easy to use but hard to master. By having so many features, it can be a little overwhelming at first, but if you choose only to use its simpler features, you won't have any problems. However, by incorporating the tool into the company's daily workflow, the tool becomes easier and easier to use, and its customization allows for hiding away unnecessary features.

Support Rating

I cannot give my opinion on the subject as I am not the person charged with contacting support. But a colleague of mine, who is charged with this task, never complained about the experience.

Reliability & Availability

Overall, the software is very light and reliable. I've never had any problem with response time, even on lower-end machines. I also have no memory of a feature ever "breaking" or causing any problem. The only thing I can remember is one time when the site would load forever and wouldn't open, but half an hour later it returned.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of monday.com go as expected?

I wasn't involved with the implementation phase

Would you buy monday.com again?

Yes

Other Software Used

Google Drive, Miro, Google Calendar

Likelihood to Recommend

If you feel the need to better organize your demands as a company and bring the team to the same page, monday.com will suit you very well. Its strength comes from its robustness, customization, and variety. But it lacks a few features that I don't think are its main goals anyway but are good to know about, and they are: monday.com is not primarily a file management tool, and it will probably not substitute your Google Drive or Dropbox; and it is not a hub to brainstorm together, like Miro, or a space like Teams or Meet. You can use it in harmony with these tools, however.

Monday is a reliable, fully customizable software with tons of features. As a Brazilian, my only problem with it is the price tag.

Overall Satisfaction with monday.com