Monday.com keeps my fast past business moving and increases our customer success!
August 15, 2023

Monday.com keeps my fast past business moving and increases our customer success!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with monday.com

Orchestration intricate details at the individual order level across multiple departments was becoming difficult for a fast-growing company. Using Monday.com has allowed visibility and quick action to meet our customer needs in real time.

Pros

  • Allows attachment of documents, eliminating the use of email
  • Instant notifications of Task Assignments
  • Creation of Custom Feilds needed to communicate the task

Cons

  • None at this time
  • Monday.com has allowed us to delegate warehouse time based on the days tasks
  • Monday.com has allowed us to keep tasks in one place rather than email, which would get messy or lost
  • Monday.com allows us to see the progress on projects instead interrupting the team to ask for a status update
We have been able to easily modify the templates to fit our needs without the need of a sales rep or tutorial.
To my knowledge, we have no had to reach out to a rep but based on the 24/7 support, I give this a 10
Monday.com is in real time with notifications which allows our team to pivot in real time as well.

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

When there are multiple individuals in a department fielding requests, Teams allows visibility that the requests have been addressed over email, which at times can be missed.

monday.com Feature Ratings

Project Management
9.5
Task Management
10
Resource Management
Not Rated
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
9
Team Collaboration
10
Support for Agile Methodology
Not Rated
Document Management
8
Email integration
10
Mobile Access
Not Rated
Timesheet Tracking
Not Rated
Change request and Case Management
10
Budget and Expense Management
Not Rated
Professional Services Automation
Not Rated
Quotes/estimates
Not Rated
Project & financial reporting
Not Rated
Integration with accounting software
Not Rated

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