Namely, don't do it

Everything from Namely was late. Their support personnel could not have cared less about our timelines or issues to be resolved.

I cannot think of any areas where Namely does things well. We use Namely as a payroll processor, and it is one of the worst payroll systems I have ever used.

• Namely cannot process simple requests such as splitting a person's time between multiple states.
• Namely sold us on being able to integrate with NetSuite, and it took Namely six months to provide a feed into NetSuite (it seems that we were the Namely's first NetSuite customer).
• Namely sells vaporware--be very careful on anything Namely says without independently verifying it with a current user.
• Namely cannot provide a vacation balance as of a certain date. Namely states that no other customer requests this information.
• Obviously we are Namely's first accrual-based accounting client. We must perform as much work as before implementing Namely to obtain vacation balances as of the end of each month.