Caused more problems than it solved
November 06, 2020
Caused more problems than it solved
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Namely
We use it as our payroll, HRIS, and timekeeping platform throughout the entire company. To be honest it has caused more business problems than it's solved.
- Nothing. This has probably been the worst payroll platform I have ever used and I previously processed in-house payroll.
- The systems don't talk to each other. The support level is based on each rep and some communicate better than others.
- We recently found out that a rep has to manually update our PTO accrual amounts in Namely Time, as the system isn't robust enough to capture multiple levels of accrual rates.
- There is limited support for companies in the West Coast. You have to wait until the next day to get service if something happens after 2 p.m.
- It hasn't been cost-saving at all. It has caused more work, and that's the main reason we're switching away from it.
These providers blow Namely out of the water.
Do you think Namely delivers good value for the price?
No
Are you happy with Namely's feature set?
No
Did Namely live up to sales and marketing promises?
No
Did implementation of Namely go as expected?
No
Would you buy Namely again?
No