NetSuite - Expensive but worth it. Configure but use Caution with Customizations.
February 23, 2018
NetSuite - Expensive but worth it. Configure but use Caution with Customizations.
Score 10 out of 10
Vetted Review
Verified User
Software Version
NetSuite Mid-Market edition
Modules Used
- Advanced Inventory
Overall Satisfaction with NetSuite
Our entire organization uses NetSuite as ERP and CRM. We use it for accounting, bus and parts inventory, PO to Bill Pay, Quote to Customer Pay, and Customer Support After the Sale. We use it for document creation, distribution, and storage. We print, email, and fax out of NetSuite. We use it for reporting and KPIs. We have created custom records to record bus stock book information, customer fleet tracking, and sales rep visit scheduling.
- It is easy to customize forms to provide the information needed for our industry and hide information that is irrelevant.
- It is easy to create searches to dig out the information we need for various reporting and planning.
- Accounting is sound with inventory that mirrors general ledger.
- Inventory records can be categorized by location and by bin, but physical inventory forms do not include this information and cannot be customized so we had to create out own searches.
- Permissions cover most situations but are sometimes lumped together when they should be more granular.
- It is expensive.
- It has allowed us to move all mission critical data to the cloud, making disaster recovery goals more achievable.
- Access to mission critical data is available to everyone, everywhere. Especially helpful when we have internet connection issues or other factors that prevent employees from working in the office. People can work from home, airports, hotels, even restaurants and coffee shops.
- In addition to the web browser access, NetSuite also has smart phone apps, allowing road warriors to look up critical customer data, including directions to their location, en route to a sales or support visit.
- Greater Kansas City Regional User Group
I am also a member of the User Group you can access within NetSuite https://usergroup.netsuite.com/users/index.php and a LinkedIn Netsuite User Group. Can sometimes help when you only have a inkling of what you are asking for. Most helpful though has been SuiteAnswers and the ability to create an Online ticket direct with NetSuite.
OSAS was a long time ago. After that we used Galaxy by Systems 2000 which was RV industry specific software so close to our industry, bus sales. We could have switched to Systems 2000's Infinity software but decided instead to go with NetSuite, a broader industry software, but extremely customizable for our industry. So customizations are great, others have practically broken the whole system, so take care when customizing too much. Maybe try instead to mold your processes to general best practices.