Item: NetSuite ERP
Rating: 1
Author: Pat Jones

Use Cases and Deployment Scope

Netsuite is the ERP for one of our business units. I mostly just approve transactions and bills in it and take reports and saved searches out. The company uses it for the full accounting cycle, AP, Inventory, fixed assets, it is integrated with a number of our related systems, so generally the APIs available are very helpful with integrating with other tools and platforms.

Pros and Cons

User interface is intuitive, can get started using it with no training fairly easily.
Canned reporting is good out of the box and easily customizable
Attaching documents is mostly simple and easy to associate with records

In my experience, when you get beyond the simple reporting it’s fairly cumbersome, too many fields with the same name.
When you get beyond simple steps you run into needing professional development quickly.
I think roles and workflow are needlessly complex and unintuitive
Pricing, since they’re owned by Oracle Larry needs a new yacht and they’ll gouge you once you’re sucked in and stuck

Return on Investment

Overall negative due to pricing actions, but we’re stuck on an overly expensive system that in our use case requires ongoing development and support. It’s our most expensive ERP by orders of magnitude

Alternatives Considered

Sage X3 & 300 eCommerce Integration

I inherited Netsuite from an acquisition. I’m before the insane price increases I would have rated Netsuite as the highest but from a cost benefit standpoint (and they just double prices on a whim no underlying business reason) it fails.

Key Insights

Do you think NetSuite ERP delivers good value for the price?

Are you happy with NetSuite ERP's feature set?

Yes

Did NetSuite ERP live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NetSuite ERP go as expected?

I wasn't involved with the implementation phase

Would you buy NetSuite ERP again?

Other Software Used

Vena, Netlease, Sage X3

Usability

Basics are intuitive and easy to get started, gets more convoluted as you get in further, so will really vary based on the use case.

Support Rating

Never contacted support (our contractor who provides service has but I wasn’t involved).

Likelihood to Recommend

I believe due to irrational and unexplained pricing models I cannot in good conscience recommend. The tool is a solid ERP but the company is terrible. that said for a small medium sized business it is a very robust tool and reasonably easy to use. Also due to being widely used there a number of vendors who can support.

A good midsized system that bills you like the king

Software Version

Modules Used

Overall Satisfaction with NetSuite ERP