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Interesting to Learn with some Curveballs
October 18, 2023

Interesting to Learn with some Curveballs

Melody Hashemi | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

NetSuite Financials

Modules Used

  • AdvancedFinancials
  • Fixed Asset Module
  • OneWorld (multi-country and multi-currency)
  • Revenue Recognition

Overall Satisfaction with NetSuite ERP

We use NetSuite ERP mainly for accounting and financials. We use SuiteApprovals heavily as we enter vendor bills and send them to three layers of approvals. We use journal entries and vendor bills the most out of all the transactions. We rely on many of the financial reports to make business decisions. We are currently expanding our NetSuite ERP users to more people in the company beyond the accounting team. We are in the process of creating dashboards and roles. We have created many saved searches and customized reports as well.
  • SuiteApprovals
  • Reporting (Financial reports)
  • Customization of saved searches to show many forms of data
  • Vendor ACH bank payments module
  • Greater CRM capabilities
  • Different types of licenses (somewhere in the middle between full license and employee center)
  • More customizable dashboards with a more friendly UI (change in creative design)
  • It has streamlined our vendor bill approval process
  • It has saved us money by doing ACH payments instead of wires which are more costly per transaction
  • It has set a series of controls on users and limited access based on permissions in specific roles
  • The modules that we may need are very costly and sometimes I feel that we are losing money by using NetSuite EPR vs another software
  • License costs are expensive given we only need a lot of users to perform basic functions that are unavailable in the employee center
I do not have a lot of experience with other ERPs and did not specifically select NetSuite ERP. However, I believe NetSuite EPR is very customizable and has the ability to do virtually anything you want it to do. With a developer, there are many possibilities. Also, it has a lot of potential to grow and there are always new modules and developments being released.

Do you think NetSuite ERP delivers good value for the price?

No

Are you happy with NetSuite ERP's feature set?

Yes

Did NetSuite ERP live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NetSuite ERP go as expected?

I wasn't involved with the implementation phase

Would you buy NetSuite ERP again?

Yes

There is definitely a learning curve with NetSuite ERP. In the beginning I've found it is not as intuitive as it should be. However, after a couple of trainings, it becomes very easy to use and makes more sense. Reflecting back, it is one of the easier softwares to understand, given its customizable capabilities.
In my opinion, NetSuite EPR support is very slow in actually getting to a resolution. I've found there is a lot of back and forth that is involved before we get to the root of the problem, even when I have taken time to write out the entire issue. Also, I found I get passed around to different support reps so I am forced to explain all the details of my issues many times. However, I do appreciate their resilience. They do not close a case until I have stated that I want it closed and am satisfied with the result.
NetSuite EPR is great for a company that wants to see basic reports and wants to pull easy datasets together to create business solutions. The saved searches capability is great and such a quick tool to get fast reports. Also, the customizations (such as custom fields, records, and workflows) allow you to make your NetSuite personal to your company which is great for businesses who have unique circumstances. I've found the reports themselves are difficult to customize and do not have a lot of options for making data visually appealing. I've also found it is difficult to edit the SuiteApprovals and it would be nice to have more controls to go in and make changes as an Admin. I believe some settings are not as intuitive, such as the reporting setting that only shows financial reports during accounting period. I believe these tips and tricks should be more accessible.

NetSuite ERP Feature Ratings