A great Enterprise Solution for project management and resource management
Anonymous | TrustRadius Reviewer
Updated February 25, 2015

A great Enterprise Solution for project management and resource management

Score 9 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Project Management
  • Resource Management

Overall Satisfaction with NetSuite OpenAir PSA

One business unit, Digital Marketing, in a creative services firm used OpenAir primarily for Resource Management. They had a good backend Accounting system in Dynamics SL but it didn't offer a good way to do Resource Management. With 60 resources to manage in a dynamic environment, they found it increasingly harder to do the task in Excel and get good reliable information for forecasting.
  • User interface is very clean and easy to navigate. Training and adoption weren't a challenge at all from that perspective.
  • Security and roles - I was very impressed with how configurable and flexible a variety of different roles were so that the right information got into the right hands.
  • Reporting - so easy to create custom reports without having to understand the database structure.
  • We would have loved to have seen some integration with Outlook calendars and timesheets
  • We gained the ability to make decisions more quickly on our projects because we could rely on the information being reported.
Microsoft Project Server was a very complex solution and often unflexible. We needed something less complex but with power and chose OpenAir.
I felt that the product was solid and could be used in many enterprise project management scenarios.

Using NetSuite OpenAir PSA

We renewed it for several years in a row and then I left the company so I'm not sure what they are using now.