Is CXOne suitable for social media community management? Totally.
March 31, 2023
Is CXOne suitable for social media community management? Totally.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone
We use CXOne for Social media community management. With this tool we can see how many inbounds and outbounds we have, on what channel and take a look into our customers communication.
- Looking into customers communication
- Responding
- Analytics
- User interface
- Support
- Do not have business case - we needed tool just for Social média
With custom dashboards we see how our agents work in realtime and how fast they communicate with clients that need almost immediate interaction and how fast they close whole communication.
We also look at efficiency our agents have and maybe which Social media channel suited them the most.
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes
NICE CXone Feature Ratings
Using NICE CXone
15 - Managers
Community manager
Social media manager
telesales agents
Community manager
Social media manager
telesales agents