Is CXOne suitable for social media community management? Totally.
March 31, 2023

Is CXOne suitable for social media community management? Totally.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone

We use CXOne for Social media community management. With this tool we can see how many inbounds and outbounds we have, on what channel and take a look into our customers communication.

Pros

  • Looking into customers communication
  • Responding
  • Analytics

Cons

  • User interface
  • Support
  • Do not have business case - we needed tool just for Social média
Managers and also agents are really satisfied with tool we use. Everybody use specific usability - agents performance, customer satisfaction, dashboards;.. we know that CXOne has a lot of possibilities for us to improve, but currently we use it as a MVP solution and we will see what future bring to us.

Do you think NiCE CXone Mpower delivers good value for the price?

Yes

Are you happy with NiCE CXone Mpower's feature set?

Yes

Did NiCE CXone Mpower live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NiCE CXone Mpower go as expected?

Yes

Would you buy NiCE CXone Mpower again?

Yes

CXOne is suited for almost every task in Social média community management we have. I believe that in the future we will use for omnichannel customer care solution.

NiCE CXone Mpower Feature Ratings

Using NICE CXone

15 - Managers
Community manager
Social media manager
telesales agents

Comments

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