NICE CXOne is all you need to grow up as a formidable company
January 11, 2022

NICE CXOne is all you need to grow up as a formidable company

Joseph Ramirez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone (formerly NICE inContact)

NICE CXOne is easy to figure out, the interface is friendly and easy to understand and it's also very simple, I love the fact it shows the exact number of calls that are waiting to be attended in the Queue. There are also many useful tools that this marvelous software brings to us for tracking calls, chats, and any other form of contact.

Pros

  • Tracking your contacts.
  • Keep you updated about your queues.
  • Easy to use and friendly interface.
  • Almost everyone can use it.

Cons

  • Custumization.
  • There are some bugs that can be fixed.
  • Calls are coming laggy sometimes.
  • Made us happy to have a better tool for our business.
  • Our staff is having a better overall performance since implemented.
  • Is cheaper and more useful than other softwares.
I give it a 9 since nothing is perfect in this life, however, NICE CXOne manages to be a good software for a daily basis job, and company like the one we share here; it's friendly and its software allows us to deliver a good product, service, and satisfaction to our customers, staff and co-workers.

Do you think NICE CXone Mpower delivers good value for the price?

Yes

Are you happy with NICE CXone Mpower's feature set?

Yes

Did NICE CXone Mpower live up to sales and marketing promises?

No

Did implementation of NICE CXone Mpower go as expected?

Yes

Would you buy NICE CXone Mpower again?

Yes

For example, we receive and handle a very large amount of calls, chats, emails, and other forms of contact; this software is well suited since you are never overwhelmed by the things you see on your screen, is very simple to use, and to handle the contacts to provide world-class customer service.

NICE CXone Mpower Feature Ratings

9.5
Agent dashboard
10
Validate callers
8
Outbound response
9
Call forwarding
9
Click-to-call (CTC)
9
Warm transfer
10
Predictive dialing
10
Interactive voice response
9
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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