Item: NinjaOne
Rating: 8
Author: Bryan Eydt

Use Cases and Deployment Scope

Since the pandemic we have migrated to users using laptops/mobile devices to work from home, and while the end users still need to be connected through a VPN or citrix to access corporate data, we found ourselves missing certain tools to access and manage devices once they were not directly connected to our internal network. This was the main reason which led us to use NinjaOne as a RMM solution. So at this point we use NinjaOne to access, deploy software, and manage issues when computers are both connected to our network or when they are just connected to the internet to help with general issues or if they are having issues connecting to our network.

Pros and Cons

Uses teamviewer to connect to devices whether they are on internal network or internet
Access to the command or powershell shell as the user or administrator
Enumerate installed software
Access to the registry even the HKCU

Software deployment
Layering policies - end devices can only be on one policy
alerting could be fine tuned a bit - often get to much

Most Important Features

Remote Access
Endpoint Software enumeration and management
System Alerting

Return on Investment

Pos - Ninja has replaced 3 other software we used for monitoring, Remote Access
Pos - Have deployed ticketing to end users for better tracking of issues
Neg - Nothing bad about ninja but our teams workload has increased to take care of ticket tracking -

Alternatives Considered

Sophos Intercept X and Zoho Assist

Like all software you have certain features that you don't get in others, specific software like Zoho Assist give great remote access, probably better then Teamviwer (1 of NinjaOne's remote Access Solutions) however you have to have a contract and license for each one and the Teamviwer is rolled into NinjaOne so while it might be great to have everything, usually we are only using a limited feature set in which case Teamviewer is fine. Same with Trackit for ticketing - it has lots of features that we used to pay for but when we use only a fraction it makes sense to use the NinjaOne ticketing. So overall NinjaOne covers 90% of our needs under 1 umbrella for a reasonable cost.

Key Insights

Do you think NinjaOne delivers good value for the price?

Yes

Are you happy with NinjaOne's feature set?

Yes

Did NinjaOne live up to sales and marketing promises?

Yes

Did implementation of NinjaOne go as expected?

Yes

Would you buy NinjaOne again?

Yes

Other Software Used

Remote Desktop Manager, Sophos Intercept X

Likelihood to Recommend

It is useful for when you have a mobile workforce, which seems a more frequent reality these days. If the device can get on the internet then you pretty much have access to manage it with NinjaOne. It has also allowed us to simplify using multiple tool, i.e. we were using Track-It for ticketing before and we have integrated the ticketing into NinjaOne. As more software becomes subscription based and renewal cost increase significantly we find ourselves simplifying to reduce costs since mainly we have a small team and not enough resources to maintain multiple specific software.

I think if you have a completely corporate network joined computers NinjaOne might not be the best tool but not because it can't do the job but just that you would be using a small subset of what it is capable of and there might be other products that might have a better price point for the more limited needs - each case has to justify the needs and budget. For us the fact that NinjaOne was replacing at least 3 other specific software made the cost viable and NinjaOne gave us to tools that we needed to manage the endpoints.

Personal NinjaOne review after 6 months

Modules Used

Overall Satisfaction with NinjaOne