Great RMM for Startups and Mature Companies
March 22, 2023

Great RMM for Startups and Mature Companies

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • RMM
  • Endpoint Management
  • Patch Management

Overall Satisfaction with NinjaOne

We needed an RMM that better habdles patching of systems. NinjaOne is where we landed. lt made updating easy for both the OS and supported applications. We were able to deploy feature updates even, something out other RMM could not do. NinjaOne made it very easy to create the policies needed for each client and to get up and running in just a few minutes each.

Pros

  • Scripting
  • Patching
  • Responsiveness

Cons

  • System Information
  • Dataviews
  • Reports
  • Patching
  • Scripting
  • Responsiveness
  • Quicker techs
  • Great ROI
Hands down the performance and features of NinjaOne is what puts the in front of the pack. They are not perfect, no RMM is, but they are up at the top. Being able to quickly navigate the system, access computers, and deploy policies makes our team more effective and our clients able to get past their issues quicker.

Do you think NinjaOne delivers good value for the price?

Yes

Are you happy with NinjaOne's feature set?

Yes

Did NinjaOne live up to sales and marketing promises?

No

Did implementation of NinjaOne go as expected?

No

Would you buy NinjaOne again?

Yes

NinjaOne has been amazing in getting patching done. What has put it above and beyond though is its scripting. It natively works with batch, powershell, and shellscript. This means custom scripting is simple and fast. Some times, especially with shellscripts, they do not run properly but in comes direct access to the different tools from the computer screen. Being able to connect to a system using powershell, CMD, or Shell means you can directly input commands and not rely on a script for those one off issues.

NinjaOne Feature Ratings

6.0
Remote monitoring
10
Network device monitoring
2
10.0
Patch Management
10
Policy-based automation
10
Application Performance Management ()
Not Rated
Remote Access ()
Not Rated

Using NinjaOne

11 - Techs and sales
2 - Our NOC handles the management of NinjaOne
  • Responsiveness
  • Patching
  • Scripting

Comments

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