NinjaOne - how to manage remote user chaos.
September 21, 2023
NinjaOne - how to manage remote user chaos.
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- RMM
- Patch Management
- Remote Access
Overall Satisfaction with NinjaOne
After covid hit we went from a virtual desktop solution for production employees to laptops. After being able to manage desktops virtually I needed a similar solution to manage all the laptops that suddenly appeared. I had barely started looking at solutions when one day I got a call from NinjaOne. I tried it out and loved it. It did everything I needed it to do - it gave me visibility and manageability for all my laptops (I ended up adding all physical desktops/laptops to it). We added the Splashtop for remote management and that was the perfect fit.
- Clear insight into the machine - powered up, on the network, etc.
- I can tell easily at a glance whether the machine is up to date on OS patches.
- I can remote to the machine anywhere, as long as it has an internet connection and whether or not the user is logged in - a big plus.
- This is a small point but for me has been important - I know which particular machine is where - I know it's hardware and firmware level.
- I know NinjaOne can do much more but some of the scripting and implementing is intimidating and confusing. I believe it was written much more with a MSP in mind.
- The scripting environment is not easy to understand. I haven't had time to learn it.
- I can monitor all the remote users very effectively now. We are not a large company but with a one man IT department there is no way I could manage them effectively.
NinjaOne gives me the ability to see every device. When the device is powered on I can pull all kinds of information and I have a lot of utilities to interact with the device as needed. If the device is not powered on - I can see when it was last powered on and i have records of what it had been doing.
It seems that NinjaOne is taking security very seriously. I think we have only had a minor issue in the time we've owned it. Seems like that was a minor issue and quickly patched with an agent update. I am seriously considering going back to letting NinjaOne manage my Bitdefender endpoint security.
As I mentioned before, I'm not taking advantage of all NinjaOne has to offer in the way of scripting and automation. I hope at some point to be able to do that more. In the meantime patching alone has taken a great deal of burden off me.
Do you think NinjaOne delivers good value for the price?
Yes
Are you happy with NinjaOne's feature set?
Yes
Did NinjaOne live up to sales and marketing promises?
Yes
Did implementation of NinjaOne go as expected?
Yes
Would you buy NinjaOne again?
Yes