Great RMM!
August 16, 2024

Great RMM!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • RMM
  • Endpoint Management
  • Patch Management
  • Remote Access
  • Ticketing

Overall Satisfaction with NinjaOne

We switched to NinjaOne to have our Helpdesk ticketing, MDM, and RMM all in one. We frequestly need to use NinjaOne for remote access to user computers for support. It is also great that we can manage all patching through Ninja.

Pros

  • Remote Access
  • MDM
  • Ticketing
  • OS and Software Patching

Cons

  • mobile app could be more functional
  • I can report on any aspect of our company endpoints performance metrics
With the ticketing and remote monitoring and access all in one platform, my life has been made much easier.
Patch management
NinjaOne isn't the cheapest or the most expensive. However, it has the most functionality out of the other solutions that we looked at.

Do you think NinjaOne delivers good value for the price?

Yes

Are you happy with NinjaOne's feature set?

Yes

Did NinjaOne live up to sales and marketing promises?

Yes

Did implementation of NinjaOne go as expected?

Yes

Would you buy NinjaOne again?

Yes

It is great for most IT departments of all sizes. However, smaller companies with less than 50 endpoints would benefit from other solutions.

NinjaOne Feature Ratings

Remote monitoring
10
Activity Monitoring
10
Patch Management
10
Policy-based automation
10

Comments

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